Call centre basics

If you are just getting started in the call centre industry or want to learn more about how call centres can help your business this category contains all our articles on call centre basics.

Its the perfect place to educate yourself on how call centres operate, and how call centre technology can help your business to succeed.

October 4, 2018
call centre metrics and kpis

What Call Centre Metrics and KPIs should you use?

If you manage or have responsibility for a call centre, what Call Centre Metrics and KPIs should be using? This guide provides a call centre managers insight into the 10 most popular metrics you should be using.
June 12, 2018
Benefits of call centre phone systems

Benefits of call centre phone systems

If your business is starting to make or take more phone calls you might want to consider call centre phone systems that will improve your CX and productivity.
March 21, 2018
5 Benefits of a CALL CENTRE SOLUTION

5 Benefits of a call centre solution

If your business is handling increase calls there are many benefits of implementing a call centre solution and its not as expensive as you may think with modern cloud-based call centre platforms available on a per agent, per month basis.