10 leadership tips that will make you a better leader

10 LEADERSHIP TIPS that will make you a better leader
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10 leadership tips that will make you a better leader

We’ve said it plenty of times before that contact centres provide some amazing career opportunities. More often than not though, that journey starts from identifying someone on the phones who shows a bit of talent above the norm, or someone who shows some initiative in wanting to further their career.

We then throw them into a Team Leader role, give them a pat on the back and then wonder why people aren’t becoming effective leaders! Thankfully a lot of call centres are recognising that leadership training is a critical component of a career path and there are a number of specialist training organisations and leadership & executive training specialists who can help contact centres develop effective programs to achieve this.

But just throwing someone into a course doesn’t make someone a great leader either. Good leaders are always learning, and continuing to develop their skills.  Being a leader doesn’t mean you know everything there is to know about leadership. In fact, the best leaders are the ones who pursue their own education. Leadership, after all, is not about being an expert in your industry — it’s about being an expert in people management.

Making time to improve your leadership skills helps everyone on your team do their jobs better. Find a way to weave in time for learning into your day, whether it’s by soliciting feedback, reading a book focused on leadership on your commute, or asking your company to hire a coach. We came across a great article on Forbes that provided 10 leadership tips.

10 leadership tips

1. Pursue Feedback

Ken Blanchard says, “Feedback is the breakfast of champions.” Excellent leaders are characterized by aggressively pursuing feedback. You will never graduate with a degree in leadership from the school of “no news is good news.” After most “enlightening” experiences, circle back and ask what went well and what could’ve been better. Be relentless in your pursuit of receiving feedback.   – Dean MilesBridgepoint Coaching & Strategy Group

 2. Share What You Know With Others

If you want to learn — teach. Those of us who teach leadership professionally know this secret: We have to develop ourselves, keep learning, and model what we believe. No matter where you are in your career, you can mentor others, offer what you know, share your questions, exchange insights, and keep learning. By so doing, you’ll further your own education.   – Sally FoxEngaging Presence

 3. Check Your Balance

True leadership is the healthy balance between the attention of your mind and the affection of your heart. If your leadership approach is all about the cerebral aspects of the work, there is no inspiration. If your style is all about fluffy feel-good, you miss the mark on delivery. Set plans with solid thought, measured by conviction and you will create an environment for exceptional performance.   – Doug ThorpeHeadway Exec

4. Find A Mentor

Landing a leadership position that feels like sink or swim with no support doesn’t require drowning. Look toward your professional network and upwardly within the company to find a mentor relationship that can keep you on the fast track to leadership success. Learning and guidance from those who have been there and want to foster success in others is a surefire path to confident management.   – Laura DeCarloCareer Directors international

5. Observe Others, Read, Get Coaching

Leadership is a skill that can be learned despite many believing that we are born with leadership abilities or not. We typically learn leadership in one of two ways, we work for a bad leader and say, “I’ll never do it that way,” or we work for a good leader and say, “I’ll do it like that.” Over time, we develop our style, but it can be improved and accelerated by books and personal coaching.   – Chris RobinsonR3 Coaching

6. Establish A Discipline Of Reflection

To quote Mintzberg, “Leadership like swimming can’t be learned by reading about it.” Leaders have scores of experiences from which to draw learnings. Develop a habit of stopping the action occasionally to reflect and write — what happened, what worked, what didn’t, and what did I learn — and you’ll have thousands of learning experiences. Otherwise, you’ll lose thousands of learning opportunities.   – Bill GardnerNoetic Outcomes Consulting, LLC

 7. Hit The Books And The Pavement

There are two approaches to learning anything, and how to become a leader is no exception — hitting the books and hitting the pavement. When it comes to books, look to best-sellers, management training programs, leadership certificates and executive education programs. Hit the pavement by identifying the styles you admire and asking for mentorship.   – Virginia FrancoVirginia Franco Resumes

 8. Pursue Training Programs

While I’m a coach, I’m also the CEO of a 40-person company. I’ve been most valuable to my team when I invest time and money in my own development. Over the last two years, I’ve commenced from both the Stagen Leadership Academy and the Gestalt Training Program out of Cleveland. Both were deeply immersive and profound. Commit to an experience that is guaranteed to challenge you. The ROI is worthwhile.   – Corey BlakeRound Table Companies

9.Practice By Volunteering

Trainings and books are great, mentors are wonderful, but the only way to become a leader is to start leading. Join the board of a nonprofit, get involved with a cause, volunteer to lead an event or fundraiser, and you’ll get to spread your wings and grow while you’re doing something great for your community (and making contacts).   – Tina DietzStartSomething Creative Business Solutions

10. Seek The Newest Ideas

Read books about peak performance so that you learn what is really required for people to outperform. Introduce yourself to new research and ideas so that you don’t fall back on sometimes erroneous instinct about work and motivation. A great book to start with is Top Dog: The Science of Winning and Losing, by Ashley Merryman and Po Bronson.   – Laura GarnettGarnett Consulting LLC

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Justin Tippett
I've been working in the contact centre/CX industry for close to 30 years and I unashamedly still love it.

I'm the founder of CX Group Australia, a group of businesses that provide a range of products and services to those working in the CX industry, and for businesses looking for resources, support and services to improve their Customer Experience.

You can also catch me on my CX Hustle Podcast on iTunes where I cover CX & Contact Centres for businesses and CX professionals.