Call centre outsourcing articles

This category is jammed packed of call centre outsourcing articles covering all the local and global news on call centre outsourcing. From business updates, new tenders, thought leadership, interviews with key call centre outsourcing leaders and more.

Call Centre Outsourcing accounts for a significant component of the call centre community employing millions of people across the globe and in Australia, thousands of people are employed by the call centre outsourcing sector.

Simply browse through all our call centre outsourcing articles below, or you may also be interested in some of our other resources available, specifically on call centre outsourcing:

March 26, 2018

Salmat contact centre business sold

The Salmat contact centre business has been sold with the Probe Group to acquire the call centre business from 30 April 2018. Combined, the call centre outsourcer will now have over 3,500 staff across Australia, New Zealand and the Philippines.
March 26, 2018
Probe Group to acquire Salmat contact centre business

Probe Group to acquire Salmat Ltd’s contact business

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd's contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.
March 20, 2018
Unity4 announce rebranding

Unity4 rebrand for the next stage of growth

At home agents specialist call centre outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline 'Good conversations'.
March 20, 2018
SMART Group move call centre outsourcing to South Africa

SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.
March 15, 2018
Current call centre BPO challenges

The Current BPO Challenges and 6 solutions for survival

The traditional call centre BPO model is quickly evaporating - We examine the current BPO challenges and provide 6 solutions on how call centre BPOs can increase their profit margins and with it, their sustainability.
February 2, 2018
Moving your call centre offshore

The allergic reaction to nearshore and offshore call centres

Many businesses have or are considering nearshore and offshore call centres typically as a way to save costs for their business. But is it the right move for your business? We look at some of the typical reactions and objections and whether some of it is warranted.
January 11, 2018
Datacom wins Australian Government call centre contract

Datacom wins Australian government call centre contract

Datacom has won an Australian government call centre contract that will create new call centre jobs in Adelaide Australia to handle calls for the Department of Home Affairs with full implementation expected to occur by mid 2018.
October 29, 2017

Is it time to re-examine your call centre outsourcing relationship?

A big trend this year is businesses re-examining their call centre outsourcing relationship as CX expectations rapidly change.
September 15, 2017
ATO Announces $285M of call centre outsourcing contracts

ATO announces call centre outsourcing contracts worth $285M

The Australian Tax Office (ATO) has awarded four call centre outsourcing contracts worth over $285M to handle call centre, accounting, payroll and human resources functions over the next four years.
August 15, 2017
Concentrix mid year review 2017

Concentrix mid year review 2017

Concentrix's Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix's recent acquisition of Tigerspike.
August 9, 2017

Should you risk outsourcing sales to grow your business?

Whenever a business is driven by its number of sales, how to generate those sales is an issue of prime concern in the long run. When the company is small, […]
June 6, 2017

The fallout from the CallActive Liquidation continues

The fallout from the CallActive Liquidation continues as the NZ Liquidators seek ways to recover money owed to former call centre staff and other creditors.
May 18, 2017

New call centre outsourcer in Sydney formally launches

A new call centre outsourcer in Sydney has formally launched providing a range of call centre services from their Surrey Hills contact centre.
May 17, 2017

250 Government call centre jobs to be outsourced

News has emerged following the 2017 Federal Budget that 250 Government call centre jobs to be outsourced from the Department of Immigration.
March 23, 2017
The future of CALL CENTRE OUTSOURCING IN AUSTRALIA

The future of call centre outsourcing in Australia

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.
March 21, 2017
Update on BMS closure

Update on BMS Interactive closure

CEO Andrew Brydon has provided an update on the recent call centre outsourcer BMS Interactive closure
March 15, 2017
MELBOURNE BPO BMS INTERACTIVE CLOSES SUDDENLY

Melbourne call centre outsourcer BMS Interactive closes its doors

There are reports flooding in that local Australian call centre outsourcer BMS Interactive has closed its doors after 17 years of operations.
March 14, 2017

Where is Salmat?

There appears to be a general consensus that one of the original contact centre outsourcers in Australia has been a bit MIA so we asked, Where is Salmat?
February 2, 2017
Global call centre outsourcers poised to enter Australian market

Global call centre outsourcer poised to enter Australia

The Geelong Advertiser is claiming a global call centre outsourcer is currently in negotiations with the Victorian State Government to open a 500 seat call centre in Geelong, Victoria
November 25, 2016

Another Australian call centre closes

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.
November 10, 2016
KIWI.COM SELECTS MINDPEARL FOR OUTSOURCED CALL CENTRE

Kiwi.com selects Mindpearl Fiji for outsourced call centre

Suva, Fiji, November 2016 Kiwi.com, formerly known as Skypicker, is an online travel agency with ground-breaking Virtual Interlining technology and a focus on exceptional customer service. Kiwi.com grew from 2 […]
October 26, 2016

Australian BPO TSA Group opens new Philippines call centre

With 1,000 employees already working in the Philippines in their Makati site, Australian BPO TSA Group have now opened a second site providing accommodation for close to 500 staff. Starting their […]
October 25, 2016

Acquire BPO CEO makes BRW Young Rich List

The CEO and co-owner of Acquire BPO, a majority Philippines based outsourcer servicing mostly Australian businesses is expected to be named on the 2016 BRW Young Rich list to be […]
October 21, 2016
NEW OUTSOURCER OFFICIAL OPENING IN MELBOURNE@2x

Official opening for new call centre Outsourcer in Victoria

One the worlds largest call centre outsourcers has officially entered the Australian market deciding to launch in Burwood Victoria with 300 jobs.
September 13, 2016

Tasmania still pushing call centre growth

In encouraging signs for the industry, a recent article by ABC has signified Tasmania is still pushing to grow the local call centre industry, despite recent government incentives failing to […]