Staff engagement

Whether you call it staff engagement or employee engagement one thing is clear – it’s critical for business success. In this category you will find a collection of all our articles directly related to Staff Engagement.

From how to improve workplace morale, innovative ways to reward your staff, games you can play to boost performance, best practice ideas on employee engagement and more.

April 18, 2018
Employee Rewards go digital

Employee rewards go digital

With employee retention arguably the most important element in any successful business we look at digital employee reward options that provide a fast, secure and easy way of rewarding your employees.
April 4, 2018
six best practice ideas for motivating call centre agents

Six best practice ideas for motivating call centre agents

High staff turnover often plagues the contact centre industry so we've got six best practice ideas for motivating call centre agents and reducing turnover.
October 22, 2017

Workplace ideas for Halloween to boost team engagement

Inject a bit of fun and spookiness into your workplace with these great workplace ideas for Halloween that will inspire your inner ghoul! Our article includes some photos and ideas for inspiration.
August 29, 2017
6 Team building ideas for your call centre team

6 Team Building Ideas for your Call Centre

We share some great team building ideas for your call centre to get your team up and firing to boost morale and improve performance.
August 24, 2017
Boost Call Centre Performance with the Jackpot game

Boost call centre performance with this easy game

Boost call centre performance with this easy game that can be played by the whole team and it doesn't cost a lot of money to set up! This article provides the instructions and some learnings to help boost staff engagement and improve productivity - win win!
August 2, 2017

3 more call centre games to boost performance

We've got 3 more call centre games to boost performance and improve staff engagement in your contact centre and the best news, they don't cost much to implement!
July 11, 2017
Does it really matter WHAT YOU WEAR IN A CALL CENTRE?

Does it really matter what you wear in a call centre?

Does it really matter what you wear in a call centre because customers can't see you anyway?Well one worker recently decided to take a stand when his employer told him he can't wear shorts on a particularly hot day and it got a global reaction.
July 10, 2017
5 Tips to improve POSITIVITY IN THE WORKPLACE

5 Ways to increase positivity in the workplace

We reveal 5 ways to increase positivity in the workplace with these simple concepts that you can implement into your workplace to build a better culture.
June 27, 2017

8 reasons why your workplace needs a table tennis table

Having a table tennis table in your workplace is a great way to boost staff engagement! Here's 8 reasons to help convince the boss!
May 4, 2017
STAND UP DESKS 10 Lessons from using one for a year

10 Lessons from using a stand up desk for 1 year

You see them appearing in workplaces across the country but are they worth the hype? We share 10 Lessons from using a stand up desk for 1 year that will convince you they are the real deal!
April 27, 2017
10 Reasons why you should be FRIENDS WITH YOUR STAFF

10 reasons why you should be friends with your staff

It has traditionally been seen as a no-go zone but we reveal 10 reasons why you should be friends with your staff that will benefit both you, and your team.
April 8, 2017
What really happens when you switch to a CASUAL CLOTHES POLICY

What really happens when you switch to a casual clothes policy?

We look at the truth behind what really happens in the workplace when you switch from corporate attire to a casual clothes policy. The results may surprise you.
March 28, 2017
Three tips on creating CORPORATE VALUES that people can actually relate to

Three tips on creating corporate values that people will actually relate to

They send most people to sleep but done well, corporate values can provide some clarity on what your business and give everyone some clear direction. To help you develop your corporate values we've got three tips on creating corporate values that people will actually relate to along with a great example.
January 9, 2017
The real truth about EMPLOYEE ENGAGEMENT IN CALL CENTRES

The real truth about employee engagement

The truth about employee engagement in your workplace is that it takes more than just having a staff engagement policy for it to work. But what role is responsible? More often than not its the team leader that has the biggest influence but are they engaged themselves and are they equipped to improve it?
September 13, 2016
How to improve your EMPLOYEE RETENTION

How to improve employee retention

Losing staff can be a costly experience for any business so we've got 4 tips that will improve your employee retention and lead to more engaged staff.
July 19, 2016
5 Tips to inspire your CUSTOMER SERVICE TEAM

5 Tips to inspire your customer service team

We reveal 5 tips to inspire your customer service team that will increase morale and improve the customer experience for your customers. And they cost nothing to implement!
June 3, 2016
The leading reasons for CALL CENTRE AGENT ATTRITION

Leading reasons for call centre agent attrition

A recent overseas study has revealed the leading reasons for call centre agent attrition and the answer is not one you would typically expect. Find out what they are and more importantly, what you can do about it.
April 14, 2016
How to build a STAFF REWARDS CALENDAR

How to build a staff rewards calendar

Having a staff rewards calendar is a great way to energise your workplace with a series of planned fun and interactive events on a monthly calendar designed to boost staff engagement. We provide the instructions on how to build one and some ideas to get you started.
April 7, 2016
REWARD AND ENGAGE STAFF - 18 GREAT TIPS that wont cost much to implement

18 ways to reward and engage call centre staff that won’t blow the budget

Here are 18 ways to reward and engage staff that won't cost much money and are a sure-fire way to boost staff engagement in your workplace leading to lower attrition, improved performance and better customer experiences.
March 21, 2016
4 TEAM BUILDING IDEAS for call centres

4 Team building ideas for call centres

We've got 4 team building ideas for call centres to help your contact centre agents get to know each other a bit better and that will help boost staff engagement.
March 16, 2016
25 WAYS TO REWARD STAFF that won't break the bank

25 ways to reward staff that won’t break the bank

If your budget is tight but you need to find some ways to reward and recognise staff we've got 25 ways to reward staff that won't break the bank. And just because they are free or don't cost a lot of money, don't think they wont have a lasting impact on the staff member.
February 8, 2016
Understanding the crucial link between EMPLOYEE AND CUSTOMER ENGAGEMENT

Understanding the link between employee and customer engagement

The new business currency is emotional and understanding the link between employee and customer engagement is crucial for businesses to succeed in an increasingly competitive environment.
February 5, 2016
New trends emerging in EMPLOYEE BENEFITS AND EXPECTATIONS

Changing employee benefits and expectations

With call centre staff acquisition and retention one of the call centre industry biggest challenges, there are some changing employee benefits companies are introducing in a bit to attract and retain quality staff.
September 16, 2015
7 Tips to keep REMOTE EMPLOYEES ENGAGED

7 tips on how to keep remote employees engaged

With the increasing availability of work from home call centre jobs we reveal some simple tips on how to keep remote employees engaged so you can retain the valuable experience within your business when your call centre agents work from home.
September 2, 2015
5 Tips on how to RETAIN HIGH PERFORMERS

5 tips on how to retain high performers in your business

With high performers often the most high risk of leaving, these 5 tips on how to retain high performers in your business will help you hang onto the good employees!