Annual Leave

Annual Leave for full-time workers in Australia is 4 weeks per calendar year and forms part of the National Employment Standards (NES).

The NES applies to all employees covered by the national workplace relations system, regardless of any award, agreement or contract.

This includes the award for call centres known as the Contract Call Centres Award 2010.

The NES includes the minimum entitlements to annual leave, how and when annual leave can be taken, and the pay rate employees should receive.

Do casual call centre workers also receive annual leave?

Currently, no.

The premise behind casual work is that you get paid a premium above the standard full-time rate as compensation for the fact you don’t accrue any annual leave or sick leave entitlements.

I say ‘currently’ because the Australian Government is currently reviewing casual workers entitlements which is set for a fiery debate in 2019.

What is Leave Loading?

For some industry sectors employees receive a leave loading on top of their annual leave payment.

The leave loading rate can be as high as 17.5% depending on your award, enterprise agreement or contract.

So when you receive your annual leave pay, if you are eligible you will also receive a nice 17.5% bonus!

What about part-time work?

Yes, part-time call centres workers are entitled to annual leave and the rate is accrued pro-rata.

So if you worked 25 hours per week you would still get four weeks holidays, paid at the 25 hours per week rate.

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