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		<loc>https://cxcentral.com.au/glossary_tag/call-recordings/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/chatbots/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/cli/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/computer-telephony-integration/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/consultant/</loc>
		<lastmod>2019-12-29T22:44:50+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/cph/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/crr/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/customer-effort/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/dcs/</loc>
		<lastmod>2023-12-16T10:23:29+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/dialer/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/dialers/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/dialler/</loc>
		<lastmod>2023-12-16T04:52:57+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/diallers/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/digital-person/</loc>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/digitisation/</loc>
		<lastmod>2018-12-17T05:17:44+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/double-jack/</loc>
		<lastmod>2019-12-31T04:47:14+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/double-jacking/</loc>
		<lastmod>2019-12-31T04:47:14+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/dss/</loc>
		<lastmod>2023-12-16T05:07:06+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/employee-attrition/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/employee-engagement/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/employee-experience/</loc>
		<lastmod>2019-12-31T04:26:56+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/ex/</loc>
		<lastmod>2019-12-31T04:26:56+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/fcr/</loc>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/first-contact-resolution/</loc>
		<lastmod>2021-04-29T00:23:03+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/front-office/</loc>
		<lastmod>2020-04-10T01:33:35+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/gos/</loc>
		<lastmod>2021-07-27T06:38:11+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/hcd/</loc>
		<lastmod>2023-12-16T10:04:06+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/hold-music/</loc>
		<lastmod>2021-05-07T01:30:21+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/hold-time/</loc>
		<lastmod>2021-08-10T05:01:38+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/home-agent/</loc>
		<lastmod>2019-11-29T23:13:56+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/hosted-pbx/</loc>
		<lastmod>2019-12-30T00:19:36+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/integrated-voice-response/</loc>
		<lastmod>2023-12-16T05:02:31+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/intelligent-callback/</loc>
		<lastmod>2018-12-17T11:52:51+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/interval/</loc>
		<lastmod>2021-07-30T07:45:20+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/intervals/</loc>
		<lastmod>2021-07-30T07:45:20+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/intraday/</loc>
		<lastmod>2018-12-17T22:30:59+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/iot/</loc>
		<lastmod>2018-12-13T10:07:09+00:00</lastmod>
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		<loc>https://cxcentral.com.au/glossary_tag/ip-phone/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/ip-technology/</loc>
		<lastmod>2018-12-13T10:07:09+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/kms/</loc>
		<lastmod>2021-07-23T04:16:47+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/knowledge-management-system/</loc>
		<lastmod>2021-07-23T04:16:47+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/knowledge-management-systems/</loc>
		<lastmod>2021-07-23T04:16:47+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/kpi/</loc>
		<lastmod>2019-11-25T00:23:11+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/kpis/</loc>
		<lastmod>2019-11-25T00:23:11+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/kras/</loc>
		<lastmod>2018-12-13T10:07:09+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/leave-loading/</loc>
		<lastmod>2021-07-15T04:33:27+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/line-of-business-codes/</loc>
		<lastmod>2021-08-18T10:27:10+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/lob-codes/</loc>
		<lastmod>2021-08-18T10:27:10+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/lwop/</loc>
		<lastmod>2021-11-02T00:22:06+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/multi-skilled/</loc>
		<lastmod>2019-01-15T11:51:06+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/multichannel/</loc>
		<lastmod>2023-12-16T05:05:03+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/multiskilled/</loc>
		<lastmod>2019-01-15T11:51:06+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/near-shore/</loc>
		<lastmod>2019-12-31T00:49:19+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/net-promoter-score/</loc>
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		<loc>https://cxcentral.com.au/glossary_tag/not-ready/</loc>
		<lastmod>2020-02-26T22:20:35+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/occupancy/</loc>
		<lastmod>2020-11-14T23:25:12+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/offshoring/</loc>
		<lastmod>2020-10-01T23:23:20+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/omni-channel/</loc>
		<lastmod>2018-12-13T10:25:30+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/one-on-one-coaching/</loc>
		<lastmod>2019-12-31T04:17:18+00:00</lastmod>
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	<url>
		<loc>https://cxcentral.com.au/glossary_tag/one-on-one-meeting/</loc>
		<lastmod>2019-12-31T04:17:18+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/one-on-one-meetings/</loc>
		<lastmod>2019-12-31T04:17:18+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/outbound-dialler/</loc>
		<lastmod>2023-12-16T04:52:57+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/pbx/</loc>
		<lastmod>2018-12-13T10:27:07+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/pci/</loc>
		<lastmod>2023-12-16T05:07:06+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/pci-dss/</loc>
		<lastmod>2023-12-16T05:07:06+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/penalty-rates/</loc>
		<lastmod>2021-07-15T02:00:22+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/predictive-dialer/</loc>
		<lastmod>2023-12-16T05:13:27+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/pulse-check/</loc>
		<lastmod>2023-12-16T07:35:23+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/queue-position-announcements/</loc>
		<lastmod>2018-12-13T10:33:19+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/ran/</loc>
		<lastmod>2018-12-13T10:34:36+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/redacted/</loc>
		<lastmod>2018-12-16T10:29:03+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/redaction/</loc>
		<lastmod>2018-12-16T10:29:03+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/remote-agent/</loc>
		<lastmod>2019-11-29T23:13:56+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/retention/</loc>
		<lastmod>2019-12-31T04:32:10+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/return-on-investment/</loc>
		<lastmod>2023-12-16T07:54:56+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/rostered-day-off/</loc>
		<lastmod>2021-07-23T01:33:24+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/routing/</loc>
		<lastmod>2019-12-31T04:13:25+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/rpa/</loc>
		<lastmod>2023-12-16T07:15:54+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/rpo/</loc>
		<lastmod>2018-12-13T10:35:04+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/sbr/</loc>
		<lastmod>2023-12-16T05:15:28+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/service-level/</loc>
		<lastmod>2020-10-10T23:22:22+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/service-levels/</loc>
		<lastmod>2020-10-10T23:22:22+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/sick-leave/</loc>
		<lastmod>2019-11-25T00:30:26+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/skills-based-routing/</loc>
		<lastmod>2023-12-16T05:15:28+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/sl/</loc>
		<lastmod>2020-10-10T23:22:22+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/sla/</loc>
		<lastmod>2018-12-13T10:38:09+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/slas/</loc>
		<lastmod>2018-12-13T10:38:09+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/smart-goals/</loc>
		<lastmod>2020-02-14T22:45:28+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/speech-analytics/</loc>
		<lastmod>2023-12-16T05:19:15+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/staff-engagement/</loc>
		<lastmod>2019-12-30T00:55:59+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/super/</loc>
		<lastmod>2021-10-16T06:37:37+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/supervisor/</loc>
		<lastmod>2022-12-07T11:40:24+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/tcph/</loc>
		<lastmod>2023-07-10T11:07:02+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/team-leaders/</loc>
		<lastmod>2022-12-07T11:40:24+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/tl/</loc>
		<lastmod>2022-12-07T11:40:24+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/trunks/</loc>
		<lastmod>2018-12-13T11:05:05+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/turnover/</loc>
		<lastmod>2023-12-16T05:39:26+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/utilisation/</loc>
		<lastmod>2020-11-14T23:25:12+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/virtual-assistants/</loc>
		<lastmod>2023-12-16T05:24:44+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/virtual-employee/</loc>
		<lastmod>2023-12-16T10:19:31+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/virtual-hold/</loc>
		<lastmod>2023-12-16T05:26:50+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/virtual-queue/</loc>
		<lastmod>2023-12-16T05:26:50+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/voc/</loc>
		<lastmod>2020-02-24T01:22:56+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/voice-analytics/</loc>
		<lastmod>2023-12-16T05:19:15+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/wfh/</loc>
		<lastmod>2019-11-29T23:13:56+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/wfm/</loc>
		<lastmod>2023-12-16T05:34:05+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/wfo/</loc>
		<lastmod>2023-12-16T05:34:05+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/work-from-home/</loc>
		<lastmod>2019-11-29T23:13:56+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/workforce-optimisation/</loc>
		<lastmod>2023-12-16T05:34:05+00:00</lastmod>
	</url>
	<url>
		<loc>https://cxcentral.com.au/glossary_tag/wvs/</loc>
		<lastmod>2023-12-16T10:52:27+00:00</lastmod>
	</url>
</urlset>
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