2016 Christmas shopping preferences in Australia
In the lead up to Christmas, we surveyed Australians to discover their shopping intentions for this Christmas season.
To better understand this key trading period, CPM Australia partnered with the ACRS Shopper Tracker via an online survey with a sample size of 444 shoppers representing the Australian population.
The research reveals that the physical store is still the most preferred channel for Australian consumers this Christmas, said Andrew Potter, Managing Director, CPM Australia.
However, the data also reconfirms the notion of in-store and online shopping being treated separately is no longer valid.
Increasingly, more and more brands and retailers are blurring the lines seamlessly between digital and in-store experiences.
As the blend between physical and digital becomes more popular, the desire among Australians to complete their Christmas shopping in actual stores is still strong.
This holiday season, most consumers plan to use both physical store and online (49%), or only physical stores (43%) to conduct their shopping. Only 8% of consumers surveyed plan to use solely online channels this Christmas.
The data also demonstrates that not only does physically holding a product create a sense of ownership but it also drives must-have purchase decisions.
Well over half (60.5%) of respondents report that the ability to see & touch in-store enhance their shopping experience. This is also the main reason for shopping in a physical store this Christmas instead of online.
Other reasons why shoppers favour the physical experience include: avoid shipping costs (39.2%), inspiration & gift ideas (32.4%) and it is easier to make returns (31.1%).
To maximise this key trading period, the data confirms that brands and retailers must be ready to ensure that the last three feet of the consumers journey in-store live up to their expectations this Christmas.
How much will consumers be spending?
In terms of the spending outlook for this years holiday season, the majority of respondents expect to spend about the same amount on Christmas shopping this year as they did last year (55.6%) while 18.1% confirmed they intend to spend less.
What stores will consumers be spending their money in?
The survey shows that the department store is the top destination for the 18-34 age group.
The majority of consumers intend to shop for Christmas presents at department stores (60%) followed by discount department stores (49%).
This year, buyers are least likely to shop for Christmas presents through furniture or home furnishing stores (10%) or even sporting goods stores (13%).
What presents will consumers be buying?
In terms of purchasing plans for presents, gift cards or gift certificates (45%) will be the most common type of present consumers intend to buy this Christmas, followed by clothing and shoes (39%).
When will consumers be shopping?
The majority of buyers plan to do most of their Christmas shopping as early as November (51%) leaving only 30% making purchases in December.
What this research tells us is that consumers won’t be shopping in a single retail format this Christmas, said Potter.
Therefore – during this critical trading period – brands must be available across multiple formats as well as knowing how, where and when to engage consumers along their purchase journey.
CPM provides direct sales services, contact centre, and training solutions covering both B2B and B2C. Whether at home, at work, at leisure, or in retail stores, CPM Australia connect brands with people.
As an outsourced sales and marketing company, we’re known for our customer acquisition, sales and brand activation expertise
Recommended further reading:
- The latest contact centre industry benchmarking data in Australia
- The 3 key ingredients you need for great customer experiences
Find a complete list of call centre outsourcing companies in Australia on the free CX Industry Business Directory >>>