Concentrix ANZ March 2017 Update

CONCENTRIX ANZ RELEASE MARCH 2017 UPDATE

Concentrix ANZ March 2017 Update

Peter Monk, Country General Manager Concentrix, has provided a quick update on their progress. Concentrix first entered the Australian and New Zealand market in March 2014 and now employs over 1,500 staff across 6 locations in Australia and New Zealand including a new site that just opened in Wellington (refer to video below).

Global news and wins:

  • FY2016 results: Revenues were reported as USD1.6 billion for the year (up from USD1.4 billion in 2015. Operating income was USD63.9 million (up from 51.1 million)
  • Significant new business wins and client retention was recorded with acknowledged disruptors and major brands in the banking, technology and healthcare markets
  • Vehicle recall inventory management – a full service solution including hundreds of field support staff managing the recall of thousands of vehicles over two years

Local Australasian News & Wins:

  • Commenced the delivery of a customer service solution for a leading telecommunications company
  • Initiated web-chat support, as a key part of the digital transformation, for an Australian superannuation provider out of our Ballarat service centre
  • Launched a customer service solution for a leading FMCG brand – again from our regional Victoria centre in Ballarat
  • Opened a new centre in Wellington twice! – with the earthquake causing a 3-day service disruption – we were back live very quickly!

Recognition:

  • Australia & New Zealand delivery: Six finalists for the Global Stevie Sales and Customer Service Awards
  • India delivery: Confirmation of top vendor for major US Healthcare client – achieving 99.6% accuracy across year whilst growing the team size
  • Asia Pacific: Concentrix awarded winner for ‘Top company to work for in Asia’ by Asia Corporate Excellence & Sustainability Awards 2016
  • Concentrix named in HfS ‘Winner’s Circle’ for Digital Contact Centres

Concentrix new contact centre in Wellington New Zealand

 

About Concentrix

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction.

Based in 24 countries with a staff of more than 54,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit https://www.concentrix.com/

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