Contact Centre Future Leaders Mentoring Program
Great to see the launch of a new initiative for the industry, especially for those looking to make a career out of contact centres.
SMAART Recruitment has launched their Contact Centre Future Leaders Mentoring Program that will run for 12 months from late October 2017.
The Mentoring Program is designed to provide those who are moving into a leadership role as their next career step or are currently performing a leadership role with an opportunity to learn from peers within the industry to develop leadership, communication and decision making, amongst other skills. Experienced and senior Contact Centre Managers and Heads of Contact Centre will mentor “up and coming” Team Leaders, Operation Managers and more junior Contact Centre Managers.