New Cloud Solution for contact centres enters Australian market

New cloud solution for contact centres in Australia

New Cloud Solution for contact centres has arrived in Australia

There is a new cloud solution for contact centres in Australia with Access4 announcing it is the first service provider in Australia to host a deployment of BroadSoft CC-One, BroadSoft’s newly released contact centre solution.

Access4 Director of Sales & Marketing, Ruy Franco, said they are excited about the possibilities of this solution and the impact it will have on contact centres in Australia and New Zealand. “The role of the contact centre is changing, and today it’s all about agent productivity and maximising sales and service business outcomes – in addition to operational efficiency.

With over 65% of Australian contact centres still exploring cloud solutions in 2019, there are a lot of opportunities for software companies looking to capture their share of the market.

What’s different about Broadsoft CC-One?

So many companies are running contact centre systems that have been cobbled together from different vendors at different sites.

The Access4deployment of BroadSoft CC-One enables partners to deliver a data-driven contact centre and telephony solution in one package to their customers.

It also includes call recording through Dubber – making it a truly complete package without rival in the market from a partner perspective.”

BroadSoft CC-One is a cloud-based, omnichannel (voice, email, chat and social) contact centre solution that enables businesses to create exceptional customer service experiences, offering a smooth migration from legacy systems to a truly unified, analytics-driven solution.

BroadSoft CC-One offers a proven cloud platform that can be optimised for businesses of all sizes, from SMBs to multinational, multi-site contact centre operators.

Jonathan Reid, Managing Director, Asia Pacific and Emerging Markets, BroadSoft, said, “We are delighted to be working with Access4 to offer BroadSoft CC-One to clients in ANZ.

As part of the BroadSoft Business suite, we see BroadSoft CC-One as having broad appeal to existing and new call centre operators.

As a native cloud contact centre solution, we are seeing strong potential for growth – especially among small and medium-sized business who often were never able to afford expensive on-premise contact centre solutions.”

Recommended further reading: 5 Key benefits of using modern contact centre technology

Find a list of call the cloud contact centre suppliers who provides services for Australian businesses on the free CX Directory >>>

Share this content:

Upcoming Industry Events:

Customer Experience and the COVID Crisis with Don Peppers

Event Organiser:
CX Central

Join leading global CX expert Don Peppers and host Justin Tippett from CX Central on this free webinar - Customer Experience and the COVID Crisis to discuss:

- Why a good “customer experience” is even more central to long-term business success
- How to benefit from the dramatic rise in online, interactive activity; and
- Why trust is even more vital than it ever has been, amid the COVID crisis.

Virtual Coffee: Carrots and Sticks

Event Organiser:

In the final Virtual Coffee session for the year, this workshop explores the theory behind motivation and how leaders motivate others (and themselves) - plus some great tips!

Managing Difficult Customers – November 2020

Event Organiser:
CX Skills

The Managing Difficult Customers November 2020 course is delivered by global CX-Expert Daniel Ord teaching frontline agents how to identify different types of difficult customers and different types of difficult situations and use root cause analysis to apply the correct solution with confidence.

Be the first to comment

Leave a Reply