Optus contact centre as a service unveiled

Optus unveils contact centre as a service model

Optus contact centre as a service model launches in Australia

Optus has unveiled its contact centre as a service model (CCaaS) using Cisco’s hosted collaboration platform.

Optus Business and parent owner Singtel have launched Unified Communications as a service (UCaaS).

The service includes voice, video and messaging, with the solution hosted in Sydney, Melbourne and Singapore data centres.

The company also unveiled contact-centre-as-a-service (CCaaS) at CiscoLive in Melbourne last week, using Cisco’s hosted collaboration platform.

Optus call centre as a service model

“Unlike conventional UC solutions which require upfront capital investments and hosting on the customer’s premises, UCaaS is offered on a monthly subscription. This means enterprise customers can manage operating costs and scale up or down the number of users depending on their needs. This makes it ideal for organisations going through business transformation” – Optus Business Managing Director John Paitardis

The solution is targeted at companies who operate call centres and want to increase their online engagement with customers, as CCaaS also includes web chat and email services.

Recommended further reading: The beginner’s guide to cloud contact centres solutions

Looking for a cloud solution for your contact centre? Find a list of local suppliers of CCaaS, cloud software and other technology solutions specifically for Australian businesses on the free CX Directory >>>

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