Optus contact centre as a service model launches in Australia
Optus has unveiled its contact centre as a service model (CCaaS) using Cisco’s hosted collaboration platform.
Optus Business and parent owner Singtel have launched Unified Communications as a service (UCaaS).
The service includes voice, video and messaging, with the solution hosted in Sydney, Melbourne and Singapore data centres.
The company also unveiled contact-centre-as-a-service (CCaaS) at CiscoLive in Melbourne last week, using Cisco’s hosted collaboration platform.
“Unlike conventional UC solutions which require upfront capital investments and hosting on the customers premises, UCaaS is offered on a monthly subscription. This means enterprise customers can manage operating costs and scale up or down the number of users depending on their needs. This makes it ideal for organisations going through business transformation” – Optus Business Managing Director John Paitardis
The solution is targeted at companies who operate call centres and want to increase their online engagement with customers, as CCaaS also includes web chat and email services.
Recommended further reading: The beginner’s guide to cloud contact centres solutions
Looking for a cloud solution for your contact centre? Find a list of local suppliers of CCaaS, cloud software and other technology solutions specifically for Australian businesses on the free CX Directory >>>