Quality Connex and Vocalcom join forces in Australia

Quality Connex and Vocalcom join forces in Australia and New Zealand

Quality Connex Signs Exclusive ANZ Distribution Agreement with Vocalcom

Quality Connex, a Sydney headquartered cloud software and consulting company, today announced that it has been appointed exclusive distributor in Australia and New Zealand for Vocalcom, a leading global provider of omnichannel cloud-based contact centre software.

Under the terms of the arrangement, Quality Connex will have exclusive rights to sell the Vocalcom suite of cloud omnichannel contact centre solution as well as its native built-in solution for Salesforce in the region.  These solutions help enterprises, contact centres and Business Process Outsourcing companies to provide a rich customer engagement as well as improve collaboration and communications

Alexandre Oddos, Chief Operating Officer of Vocalcom, said, “Quality Connex has successfully designed, built and supported Vocalcom cloud software for the past two years in the Australian market.  This exclusive arrangement is recognition of the significant strategic growth that has been achieved and the customer success delivered by Quality Connex in supporting cloud-driven innovation while at the same time increasing Vocalcom’s brand recognition in the Australian market.

Frost and Sullivan’s “Australian Contact Centre Market 2015” report found that that the contact centre market grew by over 12% over 2013 to reach in excess of A$260 million in 2014. At the same time, the research company forecasts that the hosted contact centre market will exceed a CAGR of 7% between 2014 and 2021, while the cloud contact centre solutions market will increase significantly with CAGR expected to exceed 35% in that same time frame.

Sarel Roets, Chief Technology Office, Quality Connex, said, “We are thrilled that our success to date has been recognised with our appointment as exclusive distributor for Vocalcom in Australia and New Zealand.  Our relationship has blossomed based on a true team approach to delivering cloud solutions to the market.  As the only vendor able to provide a true cloud omnichannel offering  Quality Connex has benefitted from both new avenues to market and the appetite for cloud-based software in Australian business.

Quality Connex provides a range of consulting services to private and public sector organisations and has successfully deployed Vocalcom solutions across Australia and New Zealand within a range of vertical market sectors.  Both Vocalcom and Quality Connex have a mutual understanding of the skills and expertise required to improve their customers’ business in support of delivering a truly superior customer experience.

About Quality Connex

Quality Connex Pty Ltd, a specialist provider of Cloud Contact Centre solutions and consulting services. We help Australian clients deliver outstanding Customer Experience with our unique omnichannel approach. Our consulting arm focuses on delivering methodologies and frameworks that facilitates the management of agents and increases their productivity.

For more information, please visit http://www.qualityconnex.com/ or contact us directly on 1300360902.

About Vocalcom

Vocalcom is a global provider of cloud technology which helps businesses win more customers, deliver faster, smarter service, and thrive. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald’s, Disney, and ITV, who are using Vocalcom cloud customer contact technology to improve sales performance, and offer fast, helpful customer service across every channel.

Due to the obvious financial benefits and flexibility, and the fact that regular upgrades and ongoing innovation are available without any additional burden on internal IT resources, thousands of companies worldwide are better able to focus on reducing customer effort. For more information, please visit http://www.vocalcom.com/

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