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Testimonials from current members
I spend 15 minutes every morning checking business news. My first stop - CX Central. As a customer service professional , this is the best and fastest way for me to stay on top of what's happening in my industry.
While I am based in Singapore, it's rare to see a resource that is so current, relevant and vital - and that makes supporting the industry its true focus.
Being one of the committee members of CCiNZ (Contact Centre Institute of New Zealand), I have found it very helpful to subscribe to the weekly newsletter as it provides me information on what is going on in the call centre industry so I can keep our members informed.
I know we all often think we always know what's going on, but in the fast paced contact centre environment is difficult to always keep up. CX Central's weekly updates make staying in the know much easier!
Its a one stop shop of information for all things Contact Centre, and can always be relied upon to point me in the right direction for whatever I'm looking for! Thank you!
CX Central and in particular, the weekly newsletter, offer the fantastic service of delivering the relevant Australian Contact Centre Industry news without the need of trawling the web to find it. A true must have when time is at a premium.
Without having to go at and source it, Justin and his publication are on the ball often having news in my email inbox before I have heard it anywhere else. I have experienced zero spam and often look forward to these updates as I know they are relevant to what we do as an on shore outsourcer.
Just wanted to say thanks for weekly news updates! Some great information and very relevant articles which I read, both for my own interest as well as sharing with my wider team.
I have been involved in the recruitment of contact centre roles (amongst other positions) for over 20 years now and the information provided is extremely useful for not only recruitment purposes but a great insight into the industry.
Having the weekly newsletter arrive in my inbox each week provides a valuable snapshot of what's happening in the contact centre industry. Being time-poor, having a wrap-up and soundbites of what's happening in the industry is certainly useful.
If you work in contact centres then this site is a must. Stay current, topical and support your personal development .... and lots of other neat services that add value to your own knowledge.