What are Net Promoter Scores?

If you’ve ever been asked the question ‘On a scale of 0 1-10, how likely are you to recommended <insert company> to a family or friend?’ then you are now familiar with Net Promoter Scores.

The Net Promoter Scores (NPS) metric is a common way for businesses to measure customer loyalty and has been widely adopted across the world largely for its simplicity in asking just the one question.

Listen to this episode as Justin Tippett explains what are Net Promoter Scores along with some of the common pitfalls businesses are making, especially in a contact centre environment.

Recommended Links:

• Read: Tips on Implementing Net Promoter Scores
• Read: The CX Glossary – NPS explained
• Search the CX Directory for experts who can help further with Net Promoter Scores:
  • Consultants who are experts at improving the customer experience >
  • Customer Analytics Software Vendors > 
  • Voice of the Customer suppliers (e.g.  Mystery Shopping, NPS surveys etc) >
• Learn: View our courses on:
  • Customer Journey Mapping
  • Customer Experience Management

Podcast: Play in new window | Download (Duration: 8:15 — 11.3MB)