The price you pay to avoid working on weekends

How much would you pay to avoid working on weekends?

How much would you ‘pay’ to avoid working on weekends?

Despite a noticeable shift in flexible working arrangements, including working from home options, recent research suggests that our best social interactions with friends and family still occur more on weekends than at other times.

The study found that people experience more happiness, enjoyment and laughter, and less doom and gloom, on Saturdays and Sundays than they do on weekends.

So can you put a price on that?

Well, a recent study on call centre workers in the USA authored by American economists Alexandre Mas and Amanda Pallais in the paper called Valuing Alternative Work Arrangements aimed to identify just that – how much money workers were willing to forgo to avoid working on weekends

The American economists used a real-life hiring process at a US call centre to test how much workers prized different working times and conditions.

About 7,000 call centre applicants were offered a choice between a traditional Monday to Friday, 9 am to 5 pm, work routine and less conventional employment arrangements, including flexible scheduling, working from home and positions that gave the employer discretion over scheduling.

The economists carefully varied pay rates for the jobs with traditional and non-standard routines.

This allowed them to estimate the call centre workers’ “willingness to pay” for each alternative.

Research results on avoiding working on weekends

The key findings of the study were:

  • The great majority of call centre workers are not willing to pay for flexible scheduling relative to a traditional schedule: either the ability to choose the days and times of work or the number of hours they work.
  • The average worker is willing to give up 20% of wages to avoid a schedule set by an employer on a week’s notice. This largely represents workers’ aversion to evening and weekend work, not scheduling unpredictability.
  • Traditional M-F 9 am – 5 pm schedules are preferred by most job seekers.
  • Of the worker-friendly options tested, workers are willing to pay the most (8% of wages) for the option of working from home.
  • Women, particularly those with young children, have higher WTP (willingness to Pay) to work from home and to avoid employer scheduling discretion.

So turns out the traditional 9 to 5 is still the most valued roster.

Do you do everything it takes to avoid working on weekends or does it not bother you?

Recommended further reading: How call centre scheduling can improve employee engagement

Need some help with your workforce optimisation? Search the free CX Directory for a list of specialist consultants or workforce management technology suppliers. 

Share this content:
Justin Tippett
About Justin Tippett 73 Articles

I'm the founder of CX Group Australia and one of the leading authorities on Contact Centres and Customer Experience in Australia. I help businesses to deliver and optimise their customer experience to deliver measurable business outcomes and was named as one of the Top 25 CX Influencers for 2019.

I'm also the person responsible for the memes on the Call Centre Legends page😮

Upcoming Industry Events

Managing Difficult Customers (Jan 2021)

Event Organiser:
CX Skills

The Managing Difficult Customers January 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers.

Contact Centre Management Fundamentals (Jan 2021)

Event Organiser:
CX Skills

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Customer Experience Management Fundamentals (Feb 2021)

Event Organiser:
CX Skills

In the February 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Be the first to comment

Leave a Reply