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December 7, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. CX Skills

CX Skills

We are the team behind the popular CX Central website and the Call Centre Legends Facebook page and for over 8 years we’ve been providing solutions to the call centre and customer experience industry in Australia.

We also run a thriving consulting business and we are acutely aware that there is a lack of quality training options in Australia that are specialised just for contact centres – courses delivered by real industry experts rather than academics.

So we launched CX SKills to resolve it. We don’t run endless courses trying to meet minimum course numbers, in fact, we only run a limited number of high-quality courses throughout the year with quality over quantity our guiding principle!

Today

How to Monitor & Coach Agents

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Arm your Team Leaders with the skills to confidently monitor and coach call centre agents to improve performance and engagement in this 2 x 4-hour online course delivered by global expert Daniel Ord.

Customer Experience Management Fundamentals (September 2021)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the September 2021 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment. Hurry! Only a few spaces remaining. 

Managing Difficult Customers (September 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers September 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

livepro CX Knowledge Management Virtual Forum

Delivered online
Event Organiser:
CX Skills
Virtual/Online

Please join us virtually on the 5th and 6th of October to see the latest in Knowledge Management, CX and what livepro has in store for the next 12 months.

Contact Centre Management Fundamentals (October 2021)

$1697
Delivered online
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in October 2021 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Customer Journey Mapping

$197
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Our half-day Introduction to Customer Journey Mapping October 2021 Training Course will empower you with the insight, skills and tools on the fundamentals of Customer Journey Maps enabling you to build useful and practical customer journey maps for your business.

Managing Difficult Customers (November 2021)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

The Managing Difficult Customers November 2021 course is delivered live and online by global CX-Expert Daniel Ord teaching you the skills to handle difficult and upset customers, colleagues and peers in any situation.

Customer Service Emails (November 2021)

$397
Delivered online
Event Organiser:
CX Skills
Zoom

The November 2021 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Quality Assurance for Contact Centres – November 2021

$1797
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn how to implement (or optimise) a Quality Assurance Program in a contact centre - designed to drive quality and compliance improvements of any sized contact centre.

Introduction to Contact Centre Management

$497
Event Organiser:
CX Skills
Virtual/Online

The 2 x 4-hour workshop is designed to empower participants with fundamental contact centre management skills applicable to any sized contact centre. This is live, online course (Zoom) delivered by local expert Justin Tippett.

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets McGirvan Media gold sponsor on CX Central Smartcom Gold Sponsors of CX Central Twilio gold sponsor on CX Central MaxContact logo