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December 7, 2021

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find a list of all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia/Asia-Pacific for 2021 and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We do rely on Event Organisers providing all the necessary information to us to add their events however where we haven’t been notified, we still do our best to ensure we add any event we see to ensure you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn how to add your event >

  1. Events
  2. CX Skills

CX Skills

We are the team behind the popular CX Central website and the Call Centre Legends Facebook page and for over 8 years we’ve been providing solutions to the call centre and customer experience industry in Australia.

We also run a thriving consulting business and we are acutely aware that there is a lack of quality training options in Australia that are specialised just for contact centres – courses delivered by real industry experts rather than academics.

So we launched CX SKills to resolve it. We don’t run endless courses trying to meet minimum course numbers, in fact, we only run a limited number of high-quality courses throughout the year with quality over quantity our guiding principle!

Today

Introduction to Contact Centre Management Course April 2022

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn global best-practice contact centre management fundamentals in the Introduction to Contact Centre Management Training course facilitated live online by local expert Justin Tippett.

Customer Experience Management Fundamentals (May 2022)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

In the May 2022 CX Management Fundamentals training course, you'll receive 18 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4.5 hour live Zoom sessions, you'll learn the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Managing Difficult Customers (May 2022)

$497
Delivered online
Event Organiser:
CX Skills
Zoom

Gain the skills and confidence to handle difficult and upset customers, colleagues and peers in any situation. The Managing Difficult Customers May 2022 course is delivered live and online by global CX-Expert Daniel Ord.

Introduction to Contact Centre Management Course May 2022

$497
Delivered online
Event Organiser:
CX Skills
Virtual/Online

Learn global best-practice contact centre management fundamentals in the Introduction to Contact Centre Management Training course facilitated live online by local expert Justin Tippett.

Contact Centre Management Fundamentals (June 2022)

$1797
Delivered online
Event Organiser:
CX Skills
Zoom

One of our most popular courses, this comprehensive Contact Centre Management Fundamentals course in June 2022 delivers global best-practice contact centre strategies regardless of the size of your contact centre that will improve the performance of your contact centre operations. Delivered over 4x4 hour sessions via ZOOM, you'll learn directly from global contact centre expert Daniel Ord.

Like to add your upcoming event and get more attendees? Click here to learn more

Thanks to our gold sponsors

livepro logo are 2019 gold sponsors of CX Central EPOS contact centre headsets McGirvan Media gold sponsor on CX Central Smartcom Gold Sponsors of CX Central Twilio gold sponsor on CX Central MaxContact logo