Thanks to Our Sponsors

We are incredibly grateful to our sponsors who quite literally, without their support, we just wouldn’t be able to function. For over 10 years we’ve been committed to publishing content that delivers real value to our audience, not just pushing sponsored vendor content and selling our mailing list.

From our comprehensive glossary, hundreds of articles written by industry experts, the Industry Events Calendar, industry news updates and so on our website is packed full of information that is designed to educate and inspire (not sell!) and each month we have thousands of visitors to our website learning from our content.

To publish content that doesn’t have a sales pitch however still costs money – from writing the content, maintaining the website, handling enquiries and so on and sadly, many vendors are only interested in spending money when there is direct access to members lists so they can promote their products.

Our belief is that providing good content without the sales pitches is a great way to share knowledge and grow our industry and our sponsors understand and respect this.  Their support of CX Central helps continue to grow our industry as a whole which ultimately will benefit all of us.

So if you’d like to support our sponsors who are doing their best to help grow our industry, we’ve listed them all below. Of course, if you’d also like to support us click here to learn more about our Sponsorship options.

 


Gold Sponsors

 

livepro logo are 2019 gold sponsors of CX Central

livepro

livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. Since 2001 livepro have been delivering the best knowledge management solution to award winning customer service centres in all major industries including Banking and Finance, Airlines, Insurance, Superannuation, Education, Health and Government.

livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.


McGirvan Media gold sponsor on CX Central

McGirvanmedia

Operating for over 30 years, McGirvanmedia Audio Solutions has over 2000 clients, ranging from SME’s to large corporations in Australia and worldwide.

We don’t teach our people to be nice, we hire nice people….but you’ve probably noticed that if you are already a client. If not, get ready to receive an awesome customer service experience.  From script writing and recording your messages in our studios with your exclusive voice talent to fully producing and supplying, we are your one stop message on hold and IVR shop.

We’re proud to have many clients in the Contact Centre industry and we’re very happy to be working in partnership with CX Central.


Smartcom Gold Sponsors of CX Central

Smartcom

Smartcom is a trusted provider of business-critical cloud and telco services for contact centres in Australia, New Zealand and Asia.

We adopt a simple, yet effective means of doing business; in that we focus on sustained competitive advantage in the delivery of cost-effective and quality business applications that deliver speed to market for our clients.

From start-up to Enterprise, our contemporary cloud call centre applications cater for inbound, outbound and fully blended operations. Functions include; Predictive Dialler, Inbound Call Management: ACD & IVR, PCI DSS Call Recording, Scripting, Call Wrap-Ups, unlimited VoIP lines and Performance Management Reports.

Likewise, expand your contact centre capabilities with Webhooks and API integrations to business applications such as your CRM, WFM and Unified Communications.


Twilio gold sponsor on CX Central

Twilio

Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

 


EPOS contact centre headsets

EPOS

EPOS delivers high-end audio solutions designed for enterprise and gaming. Based on pioneering audio technology, we strive to unleash human potential by perfecting audio experiences and delivering innovative design and performance with all of our audio solutions.

Made for those who insist on excellence from their audio devices. Our headsets are designed and crafted with high-quality materials that are built to last. Providing the perfect balance of excellent audio and comfort. Empowering you to experience the purity of sound, the clarity of speech and the difference they make to anything you sets out to achieve.

 

MaxContact logo as a gold sponsor on CX Central

MaxContact

MaxContact is a cloud-based, call-centre software solution, hosted in Microsoft Azure,  PCI-DSS, ISO27001, GDPR, and FIA code compliant.

Built from the ground up to be a cloud-based system, all you need is a headset, Chrome, and the internet.  Dashboards and Wallboards display all activity and data in real-time providing visibility and accountability when managing remote resources.

If you are looking for a software solution that includes all the latest features, including OMNI, inbound and outbound, and a full campaign manager, all within the one license fee, please reach out for a quick 20-minute demo. 

MaxContact is home to; predictive(auto), progressive and preview dialing, blended inbound, easy-to-use scripting and reporting tools, webchat, conversational SMS, email, PCI DSS payment solutions, 24/7 payment IVR plus so much more.

We pride ourselves on being at the forefront of technology whilst delivering an exceptional client service experience. Our mission is to enable businesses to be productive and efficient, by providing them cloud-based, flexible, scalable, and trusted contact centre solutions.

Silver Sponsors

Panviva

We’ve developed our software to enable organizations to take an omnichannel approach in integrating IVR, chatbots, self-service portals, and many other channels. Most recently, we’ve added Nugget to our product which is a self-service bot empowering remote employees with instant answers, giving them extra time to deal with more complex issues for their customers.

Our vision is to help keep employees happy so that they can keep their customers happy. We have offices in both the US and Australia to better serve our global customer base and meet their needs.

Knosys logo Silver Sponsor on CX Central

Knosys

Knosys is an Australian based and ASX listed software company specialising in the implementation of innovative knowledge systems for customer-centric frontline teams.

Our premier software solutions empower organisations; providing them with new ways to store, find, use and share information, which allows them to better deliver to their customers, employees and stakeholders.

Bronze Sponsors

New! We’ve just released our new Bronze Sponsorship packages so contact us to learn more about the various options.