Melbourne call centre outsourcer Teleperformance to close
Call centre outsourcing articles

Melbourne Teleperformance to close

155 Jobs are set to go with Melbourne-based Teleperformance announcing the closure of their Burwood call centre and an exit from Australia.

the future of call centre outsourcers in Australia
Call centre outsourcing articles

The future of call centre outsourcers in Australia

With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.

Another Australian call centre closes
Call centre outsourcing articles

Another Australian call centre closes

In a horror week for the Australian contact centre industry another Australian call centre closes after 17 years in business. Sydney based Customers 1to1 announced their impending closure and provided some insight into the reasons behind the closure.