What are Net Promoter Scores?

CX Hustle Podcast S1E3 What are Net Promoter Scores
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What are Net Promoter Scores?

If you’ve heard the term NPS but not quite sure what it means then this episode is just for you! Listen to this episode as Justin Tippett explains what are Net Promoter Scores along with some of the common pitfalls businesses are making, especially in a contact centre environment.

We’ve also got a great article (that is referred to in the Podcast) that you can read here: 9 Recommendations for implementing NPS

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Justin Tippett
I've been working in the contact centre/CX industry for close to 30 years and I unashamedly still love it.

I'm the founder of CX Group Australia, a group of businesses that provide a range of products and services to those working in the CX industry, and for businesses looking for resources, support and services to improve their Customer Experience.

You can also catch me on my CX Hustle Podcast on iTunes where I cover CX & Contact Centres for businesses and CX professionals.