What are Net Promoter Scores?

CX Hustle Podcast S1E3 What are Net Promoter Scores
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What are Net Promoter Scores?

If you’ve heard the term NPS but not quite sure what it means then this episode is just for you! Listen to this episode as Justin Tippett explains what are Net Promoter Scores along with some of the common pitfalls businesses are making, especially in a contact centre environment.

We’ve also got a great article (that is referred to in the Podcast) that you can read here: 9 Recommendations for implementing NPS

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Justin Tippett
Chief Editor & Founder | CX Central
I've been working in the contact centre/CX industry for close to 30 years and I unashamedly still love it.

As well as founding CX Central, my other businesses include CX Connect - the smart sourcing solution for businesses, CX Consult - the call centre health check specialists, CX Skills - contact centre training specialists and ItsMyCall - A new website that helps you find the perfect job to suit your lifestyle.

You can also catch me on my CX Hustle Podcast on iTunes where I cover CX & Contact Centres for businesses and CX professionals.