Customer Journey Mapping

In this podcast, I talk to Shane Goldberg from CustCore Consulting to unravel the myths about Customer Journey Mapping and how they can be used to transform your business.

We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!

You can find a list of all the upcoming industry training courses on the CX Industry Events Calendar >>>. If you’d like us to run a customer journey mapping workshop for your business contact us on our CX Skills website >>>

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Upcoming Industry Events:


Customer Experience Management Fundamentals – Dec 2020

$1797
Scheduled
Event Organiser:
CX Skills
Zoom

In our December 2020 CX Management Fundamentals training course, you'll receive 16 hours of facilitated learning from world-renowned CX trainer Daniel Ord. Delivered via 4 x 4-hour live Zoom sessions, you'll the six core customer experience management skills and strategies based on the Internationally recognised CCXP certification (Certified Customer Experience Professional) enabling you to build and deliver a customer-centric culture in your business that delivers a Return on Investment.

Sharpen the Saw – Manager to Leader

$600
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this Sharpen the Saw - Manager to Leader training course you'll build your skills as a leader to better leverage your team, their ideas, skills and experience.

Customer Service Emails – Dec 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

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