Customer Journey Mapping

In this podcast, I talk to Shane Goldberg from CustCore Consulting to unravel the myths about Customer Journey Mapping and how they can be used to transform your business.

We answer the questions on how Customer Journey Maps work, common traps, the special tools you require and more!

You can find a list of all the upcoming industry training courses on the CX Industry Events Calendar >>>. If you’d like us to run a customer journey mapping workshop for your business contact us on our CX Skills website >>>

Share this content:

Be the first to comment

Leave a Reply