How can you extend your call centre career?

How to extend your call centre career

In this Podcast, I talk to Daniel Ord to discuss a couple of big topics:

  • What is Customer Experience (CX) and how does it relate to call centres?
  • How do you transition from being a call centre manager to a broader CX role to extend your call centre career?

As with all of Daniel’s interviews, he always provides a couple of gold nuggets that you can use immediately in your role! 

Resources related to this Podcast:

Share this content:

Upcoming Industry Events:


Customer Service Emails – Dec 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

The Heart and Mind of a Winning CX Culture

Free
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this free webinar, Australia's leading customer service expert Jacquie Scammell provides some tips and insight into how to create a winning CX culture in your business.

Be the first to comment

Leave a Reply