How can you extend your call centre career?

How to extend your call centre career

How to extend your call centre career into the broader CX industry

In this Podcast, I talk to Daniel Ord to discuss a couple of big topics:

  • What is Customer Experience (CX) and how does it relate to call centres?
  • How do you transition from being a call centre manager to a broader CX role to extend your call centre career?

As with all of Daniel’s interviews, he always provides a couple of gold nuggets that you can use immediately in your role! 

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