In this Podcast, I talk to Daniel Ord to discuss a couple of big topics:
- What is Customer Experience (CX) and how does it relate to call centres?
- How do you transition from being a call centre manager to a broader CX role to extend your call centre career?
As with all of Daniel’s interviews, he always provides a couple of gold nuggets that you can use immediately in your role!
Resources related to this Podcast:
- Test your knowledge on our Customer Experience Quizzes
- View the upcoming Customer Experience Management Fundamental course presented by Daniel Ord
- Subscribe to our newsletter