Interview with Daniel Ord

This episode Justin Tippett, host of the CX Hustle Podcast, is joined by Founder & Director of Omnitouch International

Daniel is the author of numerous articles, many of which we have published here on CX Central and Daniel’s articles are continually amongst the most read we publish!

In a wide-ranging and entertaining conversation, Daniel reveals some great insight into the current challenges the CX industry faces as well as some practical tips and advice for both call centre Team Leaders through to Senior Executives.

Topics covered include:

  • The accidental call centre career
  • The changing landscape of call centres
  • The use of Average Handling Time (AHT)
  • Best ways to measure performance
  • The demands on call centre agents
  • Who has the toughest role in the call centre?
  • Tips for Team Leaders and Senior Managers
  • The future of call centres, is there one?
  • Outsourcing and offshoring


Share this content:

Upcoming Industry Events:

Chief Customer Officer Online ANZ

Event Organiser:
Corinium Intelligence

Budgets have been cut and CX professionals are expected to stay ahead of the curve and generally do more with less. Join Australia and New Zealand's leading CX experts as we discuss what's next in CX over for three FREE days of insights at CCO Online A/NZ!

Auscontact 2020 Virtual Conference

Event Organiser:

Given the challenges with COVID, this year the Auscontact 2020 National Conference will be virtual with a guest panel sharing their learnings and insights and Auscontact's new Research partner will present the findings from the latest Consumer CX Insights report.

Australian Contact Centre Best Practice Report 2020/21 Launch

Event Organiser:
SMAART Recruitment

Join experts from across the industry on 29th October 2020 to discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID. All attendees receive a free hard copy of the 100 page report.

Be the first to comment

Leave a Reply