The CX Hustle Podcast Introduction

Welcome to my very first Podcast! I can’t wait to bring you all the latest tips, insights and trends specifically relating to Customer Experience (CX) and call centres or contact centres are they are now known.

I’ll be sharing my thoughts and learnings as well as bringing you interviews with some of the leaders of the CX industry so whether you are new to call centres or are looking to take things to the next level be sure to subscribe!

And if there is a particular topic you’d like to hear more about then drop me a line.

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Upcoming Industry Events:


Chief Customer Officer Online ANZ

Free
Scheduled
Event Organiser:
Corinium Intelligence
Virtual/Online

Budgets have been cut and CX professionals are expected to stay ahead of the curve and generally do more with less. Join Australia and New Zealand's leading CX experts as we discuss what's next in CX over for three FREE days of insights at CCO Online A/NZ!

Auscontact 2020 Virtual Conference

$300
Scheduled
Event Organiser:
Auscontact
Virtual/Online

Given the challenges with COVID, this year the Auscontact 2020 National Conference will be virtual with a guest panel sharing their learnings and insights and Auscontact's new Research partner will present the findings from the latest Consumer CX Insights report.

Australian Contact Centre Best Practice Report 2020/21 Launch

Free
Scheduled
Event Organiser:
SMAART Recruitment
Virtual/Online

Join experts from across the industry on 29th October 2020 to discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID. All attendees receive a free hard copy of the 100 page report.

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