What are Net Promoter Scores?

If you’ve heard the term Net Promoter Scores (NPS) but not quite sure what it means then this episode is just for you!

Listen to this episode as Justin Tippett explains what are Net Promoter Scores along with some of the common pitfalls businesses are making, especially in a contact centre environment.

We’ve also got a great article (that is referred to in the Podcast) that you can read here: 9 Recommendations for implementing NPS

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