Press Releases

Welcome to our archive of Press Releases on CX Central. If you’d like to extend the reach of your CX or call centre related news you are welcome to submit a Press Release for free using our online form.

September 20, 2018
LifeFlight Foundation launches BPO business

New BPO promises to save money and lives

The LifeFlight Foundation has launched their own BPO business using a "profit for a purpose" model which allows businesses to utilise their fundraising skills and infrastructure with all profits made used to keep the iconic RACQ Lifeflight Rescue helicopters flying.
September 19, 2018
iSelect bring call centre jobs back to Victoria

iSelect bring call centre jobs back to Australia

iSelect has announced it's bringing back contact centre jobs back from offshore with 90 jobs in South Africa returning to Victoria.
August 5, 2018
8X8 select confirmit to conduct VOC Surveys

8X8 Selects Confirmit for VOC Surveys

8X8, a provider of contact centre solutions has announced Confirmit as their selected provider to power its online and telephone Voice of the Customer surveys.
July 11, 2018
Phil McCarthy launches training and coaching business

Phil McCarthy launches new business

Phil McCarthy, a 35-year contact centre industry veteran has launched his own Leadership Development and coaching service.
June 29, 2018
contactSPACE announce new logo

contactSPACE announce brand refresh

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.
June 16, 2018
Sytel AI Dialer

Announcing the Sytel AI Dialer

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.
May 4, 2018
UNITY4 leveraging behavioural economics

Unity4 leveraging Behavioural Economics for call centre scripting

Unity4, one of the world’s largest remote agent call centres has been optimising its call scripting using the latest learnings from behavioural science.
May 3, 2018
NICE cognitive robotic automation platform expands

NICE Cognitive Robotic Automation Platform Expands

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex's conversational chatbot to fulfil more customer requests, including complex actions, in real-time.
May 1, 2018
ASTIA upgrade to larger premises to accomodate growth

ASTIA upgrade to new and improved office

Less than a year after the official launch, ASTIA Customer Engagement Centre in Sydney has upgraded to a new and improved office space to accomodate additional clients and allow for further growth.
March 26, 2018
Probe Group to acquire Salmat contact centre business

Probe Group to acquire Salmat Ltd’s contact business

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd's contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.
March 20, 2018
Genesys launch new appfoundry

The new Genesys AppFoundry has launched

The new Genesys AppFoundry has launched providing Genesys customers with an easy way to integrate leading customer experience solutions to solve business problems and better serve their customers’ needs.
March 20, 2018
Unity4 announce rebranding

Unity4 rebrand for the next stage of growth

At home agents specialist call centre outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline 'Good conversations'.
March 20, 2018
SMART Group move call centre outsourcing to South Africa

SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.
March 16, 2018
Advatel launches omni intelligence on Genesys

AdvaTel launches Omni Intelligence on Genesys AppFoundry

Advatel launches Omni Intelligence on the Genesys AppFoundry to provide a unique analytics platform enabling contact centre managers, supervisors and agents to see complete real-time operational data.
March 15, 2018
Delecon launches speech analytics platform

Delacon launches speech analytics platform

Using an artificial intelligence engine to transcribe and analyse all calls, Australian owned and operated global provider of call analytics, Delacon, has developed the specialist module to provide a deeper understanding of customer behaviour and sentiment once they move from the online to offline world.
March 15, 2018
Livepro launches on Genesys

livepro Launches on Genesys AppFoundry

livepro has announced their Customer Experience Knowledge Management tool is now available on the Genesys® AppFoundry enabling easy integration with Genesys PureCloud enabling businesses to increase customer delight, staff engagement, compliance, insights and sales — all while reducing costs.
March 15, 2018
Twilio launches flex contact centre platform

Twilio launches Flex contact centre platform

Twilio launches Flex contact centre platform enabling customers to instantly deploy an omnichannel contact centre platform where you can customise every element of the experience including the interface, communication channels, agent routing, and reporting.
March 8, 2018
Call Journey announce Genesys partnership

Call Journey announce Genesys partnership

Call Journey announce Genesys partnership Australian grown Call Journey and Genesys partner up to transform customer experience with conversation analytics.   9 Feb 2018 A new partnership between Call Journey and Genesys is set to revolutionise […]
February 27, 2018
Nice inContact extends AI capability on CXone

Nice inContact extends AI capability on CXone

Nice have announced that through a partnership with Passage.AI they have extended the functionality of the CXone platform with AI capability through a conversational interface for an artificial intelligence chatbot without writing a single line of code.
February 22, 2018

Australian businesses falling behind in AI adoption

A new report on AI adoption has revealed Australia is falling behind on the global stage however a strong local awareness of AI is expected to lead to significant investment over the next 5 years.
February 21, 2018
SIQ announces opening of NZ contact centre

SIQ Announces opening of NZ contact centre

SIQ, a Melbourne based call centre outsourcer has announced the opening of their new call centre in Auckland New Zealand providing options for small businesses looking for call centre outsourcing solutions.
February 16, 2018
Optus and NICE announce new partnership

Optus signs partnership with NICE inContact

Optus signs partnership with NICE inContact to provide a cloud based, multi-channel solution for Optus Business customers as an easily deployed solution, with no on-premise infrastructure or upfront costs.
February 15, 2018
Exceed Global appoint new chief executive officer-iloveimg-compressed

Exceed Global appoint new Chief Executive Officer

Exceed Global, an iconic Australian customer experience (CX) advisory and solutions firm has announced the appointment of a new Chief Executive Officer to succeed founder Isabella Villani.
February 15, 2018
Jetstar's virtual assistant

Jetstar’s virtual assistant launches on Facebook Messenger

In an industry first, Jetstar's virtual assistant, Jess, has extended her services to Facebook Messenger enabling customers to receive real time customer service using artificial intelligence technology.
February 7, 2018
FMG release 2017 B2B Sales Report

FMG release their 2017 B2B Sales Report

Forrest Marketing Group (FMG) have released their 2017 B2B Sales report which provides insight from over 200 sales leaders in Australia on the trends, challenges and opportunities in B2B sales.