Call Journey announce Genesys partnership

Call Journey announce Genesys partnership
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Call Journey announce Genesys partnership

Australian grown Call Journey and Genesys partner up to transform customer experience with conversation analytics.  

9 Feb 2018 A new partnership between Call Journey and Genesys is set to revolutionise the way businesses gather and assess insights from call recordings.  

The partnership allows customers of Genesys to access Call Journey’s powerful speech analytics engine – Emotive Voice Streams (EVS).  

Call Journey has one of the fastest AI-based speech processing engines on the market, transcribing large volumes of audio recordings into text with industry leading accuracy. The engine supports multiple language models including English (US, UK, Australian, NZ), French Canadian and Spanish.  

In order to be recognised as a Genesys partner, Call Journey underwent a rigorous process to ensure the technology can meet the needs of customers, regardless of where they are in their journey to customer experience excellence.  

“We’re very excited by the partnership. This will enable customers of Genesys to harness powerful insights from voice data.”, said Paul Humphrey, Call Journey’s CEO. “Through this partnership, Genesys is able to provide additional value to their customers – allowing them to make data-driven decisions based on actual conversations happening in the business.”  

Australian grown, Call Journey has operations across North America, Asia Pacific and will be expanding into Europe later in 2018. The integrated solution will be showcased at Enterprise Connect in Orlando; CX18 Nashville; the Chief Customer Officer Conference in Melbourne (Bonus: 15% off for CX Central readers); and CCW Las Vegas. Call Journey is available as a bundled offering for PureCloud, with PureConnect and PureEngage to follow shortly.

About Call Journey  

Call Journey helps businesses to listen better. Their conversation analytics engine enables companies to transforms customer experience using insights from voice data. Call Journey is one of the most flexible solutions on the market, available via the cloud or on-premise.

About Genesys  

Genesys powers more than 25 billion of the world’s best customer experiences each year and is the only company recognised by top industry analysts as a leader in both cloud and on-premise customer engagement solutions.

Click here to search for local speech, voice and customer analytics suppliers 

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Justin Tippett
I've been working in the contact centre/CX industry for close to 30 years and I unashamedly still love it.

I'm the founder of CX Group Australia, a group of businesses that provide a range of products and services to those working in the CX industry, and for businesses looking for resources, support and services to improve their Customer Experience.

You can also catch me on my CX Hustle Podcast on iTunes where I cover CX & Contact Centres for businesses and CX professionals.