October 17, 2021

Marc Carriere Resources

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Setting KPIs for Call Centre Team Leaders

October 7, 2021

It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.
Call Centre Hold Music and IVR Recordings

October 5, 2021 Last Updated: October 6, 2021

Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
How brands can empower customers, protect contact centres and pass the pandemic stress test

October 5, 2021

5 expert tips on how brands can empower customers, protect contact centres and pass the pandemic stress test.

Amazing Team Leader Scoring Model