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June 26, 2022

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Guides

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Creating Amazing Team Leaders Guide
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About CX Central

CX Central provides support and advocacy for Australian call centres, BPOs & CX practitioners. Whether it is to improve efficiency, increase customer satisfaction, improve staff engagement and so on we share free resources, expert articles and thought leadership to help progress and promote our industry.

Search the Industry Business Directory to find suppliers and vendors of call centre technology, consultants, outsourcers & BPO’s and lots more more.

CX Central is part of CX GROUP AUSTRALIA and our other websites include CX Skills, CX Consult and CX Connect.

ABN: 58 817 433 774

FREE RESOURCES

We have hundreds of expert articles and free tools like an Erlang C calculator, a comprehensive CX & call centre glossary, Phonetic Alphabet and a growing library of guides and podcasts to help you learn.

Popular categories include: How to improve employee engagement, tips for contact centre managers, tips for call centre Team Leaders, tips for frontline call centre agents, articles for CX executives, how to improve the customer experience, how to improve call centre performance, KPIs & Metrics and whole lot more!

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Visit our other websites:

CX Directory – Search over 400 industry suppliers of contact centre, BPO’s & outsourcers, consultants, technology providers and lots more.

CX Skills – public and private training solutions for call centres, customer service & customer experience with both in-person and online courses available.

CX Consult – our consulting services specialising in call centres and customer experience

CX Connect – Our free service that takes the hassle out of find quality service providers for technology, outsourcers, BPO’s, consultants and more.

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