Australian Customer Experience Professionals Association (ACXPA)
The ACXPA Shop is the place to find upcoming industry events and training courses for people working in the contact centre, customer service, customer experience and digital service industry.
ACXPA Members receive 25% off all training courses and 50% off all events, access to 20 self-paced training courses, the industry’s leading members directory, exclusive industry benchmarking data, private support groups and lots more! View our membership options >
Below you’ll see a list of our next five upcoming in-person events, webinars and training courses.
The March 2025 Tech Support Foundations training course teaches premium customer service skills delivered via 2 x 3-hour sessions.
Equip your employees with superior phone customer service skills in the March 2025 Customer Service Phone Professionals Training course with 9 hours of facilitated learning (3 x 3-hour sessions) suitable for all phone-based employees.
The March 2025 Retail and Hospitality Sales and Service training course teaches premium customer service and selling skills for retail/hospitality employees delivered via 2 x 3-hour sessions.
The March 2025 Reception Customer Service Essentials course teaches premium customer service skills for in-person, phone and email - suitable for all front desk/reception roles.
Learn global best practice contact centre management skills in this 16 hours (4 x 4-hour sessions) March 2025 online training course designed specially for contact centre managers.
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