Becoming an Amazing Team Leader Guide
Download Marc Carriere’s Guide for becoming an amazing Team Leader who coaches, nurtures and leads winning teams that consistently hit (or even exceed) their targets and KPIs every month.
Team Leaders are the backbone of any call centre, yet typically what happens is one of the better (or best) team members is made a Team Leader; then thrown into the breach with little or no understanding of their role, much less comprehensive training or on-going support.
As a result, all too often, a terrific team member is turned into a stressed, underachieving Team Leader. Senior managers get frustrated with the results, then make a change and they’re out the door. All because they weren’t given the training or tools needed to effectively lead their team!
If this sounds like the situation you’re faced with right now… this guide might be exactly what you need (and have been missing) to upskill and turn that all around.
It outlines the 7 Pillars for becoming an amazing Team Leader who coaches, nurtures and leads winning teams that continuously meet their monthly targets and KPIs every month.
It’s the perfect road map to develop your skillset or upskill to become an amazing Team Leader with the skills Bosses are looking for in their leaders!.
Discover the 7 Pillars
PILLAR 1 – BEING THE RIGHT PERSON
PILLAR 2 – EFFECTIVE TIME MANAGEMENT
PILLAR 3 – COACHABLE CALL STRUCTURE
PILLAR 4 – CALL MONITORING AND CALIBRATED SCORING
PILLAR 5 – CORRECTIVE AND NURTURING FEEDBACK
PILLAR 6 TEAM MEMBER SKILLS AUDITS
PILLAR 7 TEAM COACHING PLANS
Who Should Get This Guide
If you’re a Team Leader who wants to upskill or sharpen your skillset to become an even more effective and valuable leader or a Frontline Operator wanting to become an amazing Team Leader this guide outlines all the skills and tools bosses are looking for in their leaders that give you the best chance of holding onto your job or taking the next step up!
Easy to Follow
The Becoming an Amazing Team Leader Guide provides you with a step-by-step process that’s easy to follow and outlines the tools and resources Team Leaders NEED to effective coach, nurture and lead winning teams.
The guide is provided in PDF and can be downloaded immediately after purchase.
There are several tools referenced throughout the guide (along with visual examples) however this guide doesn’t include the specific tool. Rather, it gives you the knowledge you need to build your own that can be specific to your organisation.
If you’d still like to acquire the specific tools that Marc refers to in the guide, they can all be purchased individually enabling you to purchase only the ones you need.
If you’d like access to all the tools, and all the learnings please refer to Marc’s entire online course >