Call Centre Manager Scheduler Tool


Download Marc Carriere’s Call Centre Manager Scheduler Tool to easily and quickly help you ensure that all of a Call Centre Manager’s critical activities are prioritized properly and allotted with the time needed to effectively get them done each week.

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Call Centre Manager Scheduler Tool

Typically when you ask a Call Centre Manager how much time they spend on coaching and training their Team Leaders most of them will tell you not enough; and quickly follow that up with how they wish they had enough time because many of their Team Leaders really need it!

The main reason they give for not training or coaching more often is that they don’t have the time with all the different administration, human resources, reporting and management responsibilities they have to do every day.

To be fair, some have a point when you look at all the different things they have to do each day and every week. If that’s the case in your centre, you need to seriously have a look at what can be handled by an administrator, rather than the Call Centre Manager because, after all their number 1 priority should be reaching the centres targets and KPIs each week, right?

Spending the Time and Energy on what counts

The Call Centre Manager Scheduler Tool quickly zeros in on the critical tasks Call Centre Managers should be focused on each week and makes sure they are spending their time and energy on critical key result areas such as providing really effective coaching and training.

Who Should Get This Tool

This tool is ideal for Call Centre Managers and others responsible for the success of their call centre who want to ensure that the critical activities, and necessary time to effectively achieve these activities, are scheduled each week to drive your call centre team to regularly hit its targets and KPIs.

Easy to Follow

The tool follows a simple two-step process by firstly determining the most important priority tasks, how long the task should take and when the best times to complete these critical tasks.

Then you simply schedule these tasks into the weekly schedule provided to ensure all tasks are covered!

This tool will help your Call Centre Managers stay focused on their most critical tasks so you can finally say Goodbye to the stress and frustration of consistently missing your targets and KPIs each month!

Please note this download will be in Microsoft Excel.