How well do you know call centre management?
Call Centre management is no easy task with lots to learn. From learning how to manage staff and customers, through to process optimisation, workforce management, technology etc there are a long list of skills to acquire.
For most call centre managers, they got their break from starting on the phones and progressively climing the call centre ladder.
Whilst that can be a great way to learn the ropes, many contact centres managers have not learnt, and are not even aware, that there is some fundamentals rules, processes, acronyms etc that exist in most call centres across the globe.
This quiz is designed to test your knowledge on some of the common ones that are used.
And if you are looking to advance your contact centre manager skills, keep an eye out for upcoming training courses, conferences and networking events on our Upcoming Industry Events Calendar.
Start the Quiz below!