General Call Centre Management Quiz 1

General Call Centre Management Quiz 1

How well do you know call centre management?

Call Centre management is no easy task with lots to learn. From learning how to manage staff and customers, through to process optimisation, workforce management, technology etc there are a long list of skills to acquire. 

For most call centre managers, they got their break from starting on the phones and progressively climing the call centre ladder. 

Whilst that can be a great way to learn the ropes, many contact centres managers have not learnt, and are not even aware, that there is some fundamentals rules, processes, acronyms etc that exist in most call centres across the globe. 

This quiz is designed to test your knowledge on some of the common ones that are used. 

And if you are looking to advance your contact centre  manager skills, keep an eye out for upcoming training courses, conferences and networking events on our Upcoming Industry Events Calendar

Start the Quiz below!

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Upcoming Industry Events:


Customer Service Emails – Dec 2020

$397
Scheduled
Event Organiser:
CX Skills
Zoom

The December 2020 Customer service emails training course is designed to equip frontline correspondence Team Members and their direct Team Managers with the knowledge and skills needed to effectively (with style) and efficiently (with a focus on reducing unnecessary repeat contacts) better manage complaints and enquiries received via emails.

Workforce Management Essentials

$3800
Scheduled
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

The Heart and Mind of a Winning CX Culture

Free
Scheduled
Event Organiser:
Auscontact
Virtual/Online

In this free webinar, Australia's leading customer service expert Jacquie Scammell provides some tips and insight into how to create a winning CX culture in your business.

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