Voice of the Customer, Customer Insight & Understanding
With help from global Customer Experience expert Daniel Ord CCXP we’ve put togther a short quiz to help individuals test their Customer Experience knowledge and guage their readiness for the CCXP exam.
All of the CCXP practice questions are in multiple choice format, exactly like the official exam.
Please read through each question and choose the answer that you think is correct – that’s either a, b, c or d.
Remember that in the official exam there is no books and no notes. So answer as best you can from your current knowledge & experience to get a feel for where you are at.
If you would like to continue to develop your skills in Customer Experience (CX) management keep an eye out on our Upcoming Industry Events Calendar to find upcoming training courses, conferences, free webinars and more.
Start the Quiz below!