Voice of the Customer Quiz

Voice of the Customer Quiz

Voice of the Customer, Customer Insight & Understanding 

With help from global Customer Experience expert Daniel Ord CCXP we’ve put togther a short quiz to help individuals test their Customer Experience knowledge and guage their readiness for the CCXP exam. 

All of the CCXP practice questions are in multiple choice format, exactly like the official exam.

Please read through each question and choose the answer that you think is correct – that’s either a, b, c or d.

Remember that in the official exam there is no books and no notes. So answer as best you can from your current knowledge & experience to get a feel for where you are at.

If you would like to continue to develop your skills in Customer Experience (CX) management keep an eye out on our Upcoming Industry Events Calendar to find upcoming training courses, conferences, free webinars and more. 

Start the Quiz below!

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Upcoming Industry Events:

Chief Customer Officer Online ANZ

Event Organiser:
Corinium Intelligence

Budgets have been cut and CX professionals are expected to stay ahead of the curve and generally do more with less. Join Australia and New Zealand's leading CX experts as we discuss what's next in CX over for three FREE days of insights at CCO Online A/NZ!

Customer Service ‘Excellence’ – October 2020

Event Organiser:
CX Skills

The October 2020 Customer Service Excellence training course is our flagship Customer Service course for Frontline Team Members in Contact Centres & Face to Face Environments. The course is facilitated by global contact centre expert Daniel Ord over 4 x 4-hour sessions via ZOOM.

Auscontact 2020 Virtual Conference

Event Organiser:

Given the challenges with COVID, this year the Auscontact 2020 National Conference will be virtual with a guest panel sharing their learnings and insights and Auscontact's new Research partner will present the findings from the latest Consumer CX Insights report.

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