Skills & Training

With automation slowly creeping into the call centre industry here are 6 Call centre agent skills that you need to have to be successful in 2019.

We’ve got five tips for effective training in contact centres that will ensure your call centre staff are engaged and delivering a high level of customer service to your customers.

These six tips will help you overcome procrastination, improve your productivity and help you make the most out of your work life balance.

Having breaks between calls when you are working in a call centre may not happen often so we came up with some hot tips to make the most of your free time.

We share some great advice and tips on coaching call centre agents with dealing with difficult customers including a great story you can use.

Working in a call centre can be tough work so we’ve got 5 great tips to build your call centre resilience that will have you sailing through the day!

With an increasing focus in getting the CX right, organisations are looking to include additional models when delivering their customer service training. Discover what they are and how they helping employees inside and outside of work.

When you are planning customer service training there is lots to consider. These tips written by a customer service trainer will help ensure everything goes to plan and you cover off all the key topics so your staff are empowered to deliver service excellence!

It probably goes against all the advice you’ve ever received about being prepared but if you work in a call centre, there’s a good reason why you should stop looking at your screen all day.