Skills & Training

Tips for planning customer service training

When you are planning customer service training there is lots to consider. These tips written by a customer service trainer will help ensure everything goes to plan and you cover off all the key topics so your staff are empowered to deliver service excellence!

Civilian Call Takers
News & Press Releases

Civilian Call Takers

There is a looming dispute over ACT Emergency Services call centre with the ACT union claiming civilian call takers are risking lives with plans to replace firefighters with trained call centre professionals to handle emergency calls.