The inaugural 2020 Inspire Days Virtual Experience brings together solution experts, business and IT leaders from diverse industries and countries for thought leadership strategy discussions, technical breakout sessions and motivating keynotes on topics such as improved customer engagement, successful digital transformation, efficient cross-channel strategy and lots more.
Australia’s biggest gathering across the entire customer experience ecosystem, Customer Show 2020 will connect the entire CX ecosystem together and delve into the challenges and solutions CX leaders can employ today. This event will be delivered 100% online, with the physical show set to kick off next year in 2021!
In this session, James Mather, Microsoft Australia Local Council thought leader and Paul Humphrey, Call Journey CEO will share how organisations are moving quickly to adopt conversation analytics. We will cover how local councils can significantly improve citizen and employee insights using AI/NLP based conversation analytics in the Microsoft environment.
Hosted by Blueroom, join us for this two-hour event where we provide best-practice strategies used by companies during COVID 19 to help shape future ways of working. Topics include practical applications of AI in contact centres, future workforce planning and implementation, power of the cloud and more.
As contact centres focus on omnichannel, AI and cloud adoption, developing the agent experience may have been a lower priority. But, as CX comes to lead as the number one brand differentiator, data shows how focusing on the agent experience could be the most significant factor in elevating the customer experience. Join us as we reveal how agent development empowered by technology can unlock a new level in your customer experience.