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Workforce Management Essentials

If you are a Workforce Planner or are responsible for working out the best times to schedule staff, this course is for you! This 3-day course is designed to teach you the skills you need to be successful at Workforce Planning.

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G-Summit ANZ 2021

G-Summit ANZ will be a mix of live and simu-live content, offering the best possible virtual engagement with live Q&A and chat. See demos, attend breakouts and leave with the know-how and confidence to advance your business in 2021 and beyond.

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Going Digital-First: The key to fast and consistent customer service

Freshworks analysed 107 million support interactions and it emerged that speed is the most important factor to improve customer satisfaction. In this session, we will cover: Why customer service should be a focal point in your growth strategy; Why the speed of service is a key factor in ensuring customer satisfaction and a deep dive into the five steps your organisation can take to improve the speed of service

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CDAO Melbourne

Taking place on 25-26 August 2021, Australia’s senior executives responsible for championing the data agenda will gather at CDAO Melbourne 2021 to share insights on transformative leadership, data-driven culture, developing high performing analytics teams, data literacy and effective governance of data and AI.

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APAC NEXT GENERATION CC & CX Best Practices

Join ContactCenterWorld’s 16th Annual Global NEXT GENERATION Contact Center & CX Best Practices Online Conference for the Asia Pacific region! Get 40+ hours of best-practice ideas and get access to information, ideas, videos from presentations for days you attend on-demand after the event!