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20 Minute Sales Clinic

Learn secrets from industry insiders to help you hit your sales targets despite the lockdown in this free 20 Minute Sales Clinic webinar.

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How to hire and build a CX team for the future

Join us for a conversation with the City of Stonnington and HotDoc as Greg and Louise walk us through their journeys to building CX Teams.

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2020 Inspire Days Virtual Experience

The inaugural 2020 Inspire Days Virtual Experience brings together solution experts, business and IT leaders from diverse industries and countries for thought leadership strategy discussions, technical breakout sessions and motivating keynotes on topics such as improved customer engagement, successful digital transformation, efficient cross-channel strategy and lots more.

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The Customer Show 2020

Australia’s biggest gathering across the entire customer experience ecosystem, Customer Show 2020 will connect the entire CX ecosystem together and delve into the challenges and solutions CX leaders can employ today. This event will be delivered 100% online, with the physical show set to kick off next year in 2021!

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CX Day Australia

Join CXPA Australia as they kick off GLOBAL CX DAY – a day dedicated to all CX professionals who work hard in creating great experiences with some great guest speakers and prize give-aways. All ticket sales will be donated to the Salvation Army.

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Call Journey & Microsoft Webinar

In this session, James Mather, Microsoft Australia Local Council thought leader and Paul Humphrey, Call Journey CEO will share how organisations are moving quickly to adopt conversation analytics. We will cover how local councils can significantly improve citizen and employee insights using AI/NLP based conversation analytics in the Microsoft environment.

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Contact Centre Live 2020

Hosted by Blueroom, join us for this two-hour event where we provide best-practice strategies used by companies during COVID 19 to help shape future ways of working. Topics include practical applications of AI in contact centres, future workforce planning and implementation, power of the cloud and more.

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The Contact Centre Agent Experience – Jabra Webinar

As contact centres focus on omnichannel, AI and cloud adoption, developing the agent experience may have been a lower priority. But, as CX comes to lead as the number one brand differentiator, data shows how focusing on the agent experience could be the most significant factor in elevating the customer experience. Join us as we reveal how agent development empowered by technology can unlock a new level in your customer experience.

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Techweek NZ: Unified IT operations

Speed, scale and security – your IT operations can have it all. Learn to deliver unified IT and watch a live demo of AI-enabled ITSM solutions. Hear from our experts from Synergy and Freshworks.