FMG release 2017 B2B Sales Report
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FMG release their 2017 B2B Sales Report

Forrest Marketing Group (FMG) have released their 2017 B2B Sales report which provides insight from over 200 sales leaders in Australia on the trends, challenges and opportunities in B2B sales.

Voice biometrics is booming
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Voice Biometrics is booming

Voice Biometrics technology is booming as companies look to quickly authenticate customers to reduce costs and improve the customer experience. The Australian Taxation Office has lead the charge in Australia using the technology on millions of calls per year.

CONCENTRIX ANZ RELEASE MARCH 2017 UPDATE
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Concentrix ANZ March 2017 Update

Peter Monk, CEO of Concentrix Australia and New Zealand has provided an update on their local progress with the Concentrix ANZ March 2017 Update

Australia's 2016 Christmas shopping preferences
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Australia’s 2016 Christmas shopping preferences

A new survey has revealed what Santa will be bringing you for Christmas 2016 along with results on where and when the shopping will be done and the influence online shopping is having on the retail sector.

FMG expanding into the UK
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FMG expanding into the UK

FMG expanding into the UK UK and Australian expansion on the agenda Forrest Marketing Group (FMG) is bucking the trend of call centres closing down in Australia by not only expanding their business into Europe, but also making plans to

ATO implements Nuance voice biometrics
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ATO implements Nuance voice biometrics

The ATO implements Nuance voice biometrics becoming the first organisation to implement a multi-channel voice biometrics solution in Australia enabling customers to use voice biometrics across the online suite of products (instead of just over the phone).