Press Release

Press Releases for the call centre and customer experience industry in Australia

If you’ve got some news you’d like to share with Contact Centre, CX, IT, BPO and Customer Service managers we provide a Press Release service to help get your news to over 10,000 unique visitors each month who work in the industry.

Whether it’s to announce new initiatives, industry news etc we will publish your Press Release right here in our dedicated Press Releases area.

Please note this is a paid service – we charge a small fee to ensure the Press Release is published correctly and we have an easy-to-use online form to help make the submission easy.

If you would like to submit a Press Release for your business click here to learn more.

Knosys launches cloud knowledge management solution

Knosys brings new cloud solution to call centres

April 4, 2019 Last Updated: January 6, 2020
Justin

Customer services teams are the front line of your business and need to be armed with the tools they need to represent your brand in the best possible way.

Australians Intolerant to Poor Customer Service

February 28, 2019 Last Updated: December 1, 2019
Justin

RingCentral research shows Australia is the least tolerant country to poor customer service with six brands dropped a year as a result of a bad experience.

LifeFlight Foundation Pulse BPO opens in Australia

New BPO LifeFlight Foundation promises to save money and lives

September 20, 2018 Last Updated: March 14, 2020
Justin

The LifeFlight Foundation have launched their Pulse BPO business to help raise funds to keep the iconic RACQ Lifeflight Rescue helicopters flying.

iSelect bring call centre jobs back to Australia

September 19, 2018 Last Updated: August 30, 2020
Justin

iSelect has announced it is bringing contact centre jobs back from South Africa with 90 jobs returning to Victoria thanks to some government funding.

8X8 select confirmit to power VOC surveys

8X8 Selects Confirmit for VOC Surveys

August 5, 2018 Last Updated: March 11, 2020
Justin

8X8, a provider of contact centre solutions has announced Confirmit as their selected provider to power its online and telephone Voice of the Customer surveys.

News & Press Releases

contactSPACE brand refresh

June 29, 2018 Last Updated: March 11, 2020
Justin

Cloud contact centre solution provider contactSPACE have announced new branding along with the announcement of a joint venture with a major payments business.

Sytel AI Dialer launches for outbound calling

Announcing the Sytel AI Dialer

June 16, 2018 Last Updated: November 30, 2019
Justin

Sytel has announced the launch of their new AI Dialer offering the next generation of automatic dialers using artificial intelligence.

Unity4 leveraging Behavioural Economics to improve call centre scripting

Unity4 leveraging Behavioural Economics for call centre scripting

May 4, 2018 Last Updated: December 29, 2019
Justin

Unity4, one of the world’s largest remote agent call centres has been optimising its call scripting using the latest learnings from behavioural science.

NICE Cognitive Robotic Automation Platform Expands

May 3, 2018 Last Updated: November 15, 2019
Justin

NICE (Nasdaq: NICE) today announced that its Cognitive Robotic Automation Platform now allows Amazon Lex’s conversational chatbot to fulfil more customer requests, including complex actions, in real-time.