Probe Group to acquire Salmat in new acquisition
News & Press Releases

Probe Group to acquire Salmat Ltd’s contact business

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

Genesys AppFoundry has launched in Australia
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The new Genesys AppFoundry has launched

The new Genesys AppFoundry has launched providing Genesys customers with an easy way to integrate with other leading customer experience solutions.

Australian BPO Unity4 rebrand
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Unity4 rebrand for the next stage of growth

At home call centre agents outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline ‘Good conversations’.

SMART Group start offering South Africa call centre solution
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SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

Advatel launches omni intelligence
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AdvaTel launches Omni Intelligence on Genesys AppFoundry

Advatel launches Omni Intelligence on the Genesys AppFoundry to provide a unique analytics platform enabling contact centre managers, supervisors and agents to see complete real-time operational data.

Twilio flex contact centre Australia
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Twilio Flex contact centre platform

Twilio Flex contact centre platform is now available enabling customers to instantly deploy an omnichannel contact centre platform.

Call Journey and Genesys partnership
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Call Journey and Genesys partnership

Australian grown Call Journey have announced a partnership with Genesys that will enable customers of Genesys to harness powerful insights from voice data.