Cloud

Cloud call centre technology has transformed the cx and call centre industry enabling businesses to tap into a highly scalable, affordable technology via the internet.

We’ve collated all our articles about call centre cloud technology so you can quickly digest the latest news, trends, best practice and more specifically related to cloud call centre technology.

March 15, 2018
Twilio launches flex contact centre platform

Twilio launches Flex contact centre platform

Twilio launches Flex contact centre platform enabling customers to instantly deploy an omnichannel contact centre platform where you can customise every element of the experience including the interface, communication channels, agent routing, and reporting.
February 16, 2018
Optus and NICE announce new partnership

Optus signs partnership with NICE inContact

Optus signs partnership with NICE inContact to provide a cloud based, multi-channel solution for Optus Business customers as an easily deployed solution, with no on-premise infrastructure or upfront costs.
October 26, 2017

Options to integrate Salesforce CRM into your call centre

Discover the options on how to integrate Salesforce CRM into your call centre and start reaping the benefits of an improved customer experience.
March 31, 2017

Amazon releases call centre solution – Amazon Connect

The cloud contact centre market is set for a huge shake up with Amazon releasing their own call centre platform, Amazon Connect to power call centres across the world using cloud contact centre technology.
February 28, 2017
New Cloud Solution for contact centres enters Australian market

New Cloud Solution for contact centres enters Australian market

A new Cloud Solution for contact centres in Australia has arrived with Access4 deploying BroadSoft's contact centre solution.
September 30, 2016
New VoiceMedia announce new global call routing architecture

New VoiceMedia announce new global call routing architecture

New VoiceMedia announce industry-leading global call routing architecture to optimise contact centre management and customer experience
August 5, 2016
Pyrios launches cloud contact centre service

Pyrios launches cloud contact centre service

Trans-Tasman communications technology specialist Pyrios has inked a deal with Interactive Intelligence to bring cloud contact centre services to Aus/NZ
February 4, 2016

Cloud contact centre solutions continuing to increase

Cloud contact centre solutions are continuing to become an attractive options for call centres across the country with cloud now outpacing hosted call centre technology.
October 9, 2015

Benefits of Cloud Technology for call centres

There are a range of benefits of Cloud Technology for your contact centre. We reveal some of the main ones and a few you may not have realised.
August 12, 2015

Telstra release Genesys based cloud contact centre

Telstra has announced a new product, Telstra Cloud Contact Centre - Genesys as part of a strategic partnership with US contact centre vendor Genesys.
July 22, 2015

Hosted and Cloud Contact Centre Solutions are burgeoning in Australia

Cloud solutions are increasingly becoming popular for contact centres in Australia but its not all smooth sailing just yet.
May 20, 2015

What is DOCKER and application virtualisation?

Docker will be the next revolution to overtake data centres and cloud computing taking application virtualisation to the next level!
March 25, 2015

Virtual call centres are the new methodology

With cutting costs at the forefront of every business it looks like virtual call centres are going to play a big part in the future contact centre.
March 10, 2015

Genesys releases cloud-based customer experience platform

Targeting the needs of mid-market organisations, Genesys releases cloud-based customer experience platform in Australia and New Zealand. 
September 11, 2014
Cloud-Based expenditure surpasses on-premise contact centre solutions

Cloud-Based expenditure surpasses on-premise contact centre solutions

The global contact centre market passed a signifiant milestone as Cloud-Based expenditure surpasses on-premise solutions much earlier than predicted.
August 29, 2014

Cloud-Based Customer Contact Centre market value to hit $11.5 Billion by 2019

The Cloud-Based Customer Contact Centre market value to hit $11.5 Billion by 2019 according to the latest industry research.
August 19, 2014
BT Wholesale and Avaya Come Together to Launch Cloud Solutions to the Channel

BT Wholesale and Avaya Come Together to Launch Cloud Solutions to the Channel

BT Wholesale and Avaya have announced a five-year agreement to deliver Avaya’s Unified Communications and Contact Centre applications as a cloud service
August 19, 2014

How to build the business case for cloud based contact centres

Cloud call centre solutions are in demand. If you're still not sure why this article on building the business case for cloud based contact centres is worth a read.
August 13, 2014
Service NSW has appointed Genesys for Virtual Contact Centre

Service NSW has appointed Genesys for Virtual Contact Centre

Service NSW has appointed Genesys to link its multiple call centres into one virtual call centre to improve access to Government services.
June 18, 2014
Interactive Intelligence signs QLD channel partner

Interactive Intelligence signs QLD channel partner

Interactive Intelligence signs QLD channel partner Oper8 as it continues to expand its contact centre cloud services into Australia.
April 23, 2014
NEC Australia launches Cloud Contact Centre

NEC Australia launches Cloud Contact Centre

NEC Australia launches Cloud Contact Centre with an Australian hosted, subscription based model powered by Genesys that's fully scalable to businesses of all sizes.
April 11, 2014
Zendesk acquires Live Chat startup Zopim

Zendesk acquires Live Chat startup Zopim

Customer service software solution developer Zendesk acquires Live Chat startup Zopim for an undisclosed sum and announces plans to go public.
April 2, 2014

Australian call centres are shifting towards cloud based solutions

A new report by research firm Frost & Sullivan reveal Australian call centres are shifting towards cloud based solutions with demand not expected to slow down anytime soon. With cloud based solutions offering a range of benefits over traditional hosted models there are some sounds reasons why you should consider it.
March 24, 2014
Optus unveils contact centre as a service model

Optus unveils contact centre as a service model

Optus unveils contact centre as a service model with the solution hosted in Sydney, Melbourne and Singapore data centres.