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October 21, 2020

CX Industry Events Calendar

The CX Industry Events Calendar is where you will find all the upcoming contact centre conferences, training courses, workshops, webinars, site tours, networking events and more in Australia and beyond that are targeted towards the contact centre industry, customer experience (CX), Customer Service and Business Process Outsourcing (BPO) industry.

We rely on Event Organisers providing all the necessary information to us for their events however where we haven’t been notified, we’ve still added the critical details to the calendar so you get a complete view of all the events coming up.

If you’d like to support us and make it easy for people to learn more about your event and book, click here to learn more >

  1. Events
  2. Virtual/Online
Today

Workforce Management Essentials

$3800
Delivered online
Event Organiser:
Auscontact
Virtual/Online

This 3-day course is designed to teach you the foundations of good Workforce Management principles (WFM), and how to implement them in your own business.

Cyara APAC Xchange 2020

Free
Delivered online
Event Organiser:
Cyara
Virtual/Online

Cyara APAC Xchange 2020 Virtual Summit will focus on how businesses have quickly pivoted their focus on cx initiatives amidst the pandemic. You’ll hear about topics such as CX innovation, home agents, effective testing strategies, Agile and DevOps transformations, and how to monitor and measure CX.

How to hire and build a CX team for the future

Free
Delivered online
Event Organiser:
Frazer Tremble Executive
Virtual/Online

Join us for a conversation with the City of Stonnington and HotDoc as Greg and Louise walk us through their journeys to building CX Teams.

Live Chat Customer Service – October 2020

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

In this October 2020 Live Chat Customer Service training course designed for frontline agents, we address the role of Live/Text Chat in the Customer Experience, the 5 most important mistakes to avoid, the use and abuse of pre-scripted functionality and we teach our 4-Step structure to ensure enquiries are handled with finesse.

20 Minute Sales Clinic

Free
Delivered online
Event Organiser:
Forrest Marketing Group
Virtual/Online

Learn secrets from industry insiders to help you hit your sales targets despite the lockdown in this free 20 Minute Sales Clinic webinar.

Chief Customer Officer Online ANZ

Free
Delivered online
Event Organiser:
Corinium Intelligence
Virtual/Online

Budgets have been cut and CX professionals are expected to stay ahead of the curve and generally do more with less. Join Australia and New Zealand's leading CX experts as we discuss what's next in CX over for three FREE days of insights at CCO Online A/NZ!

Gartner IT APAC Symposium 2020

$1,750
Delivered online
Event Organiser:
Gartner
Virtual/Online

Explore the technology, insights and trends shaping the future of IT and business Gartner at the IT APAC Symposium 2020

Auscontact 2020 Virtual Conference

$300
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Given the challenges with COVID, this year the Auscontact 2020 National Conference will be virtual with a guest panel sharing their learnings and insights and Auscontact's new Research partner will present the findings from the latest Consumer CX Insights report.

Australian Contact Centre Best Practice Report 2020/21 Launch

Free
Delivered online
Event Organiser:
SMAART Recruitment
Virtual/Online

Join experts from across the industry on 29th October 2020 to discuss the results of The 2020/21 Contact Centre Best Practice Report, including how the industry is responding to COVID. All attendees receive a free hard copy of the 100 page report.

Customer Service ‘Essentials’ – Nov 2020

$397
Delivered online
Event Organiser:
CX Skills
Virtual/Online

The November 2020 Customer Service Essentials training course is designed to teach students the fundamental customer service call behaviours and consumer psychology required to deliver superior phone experiences day after day, call after call – fast! Delivered over 5 x 2-hour sessions, we’ll teach a structured, yet natural approach (no scripts!) that encourages staff to be themselves and engage with empathy.

Making the Leap to Leader

$700
Delivered online
Event Organiser:
Auscontact
Virtual/Online

Learn the tactics, mindset and strategies that will help you thrive as a new leader in the 4 part Making the Leap to Leader training course.

Like to add your upcoming event to the Australian CX Industry Events Calendar? Click here to learn more

Thanks to our gold sponsors

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