General Customer Experience Quiz 1

Not a bad score on our trivia quiz
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Which of the following is the LEAST important to the Customer’s perception of their interaction with your organization?

Correct! Wrong!

It is advised not to boil the ocean when you begin mapping the Customer ecosystem for your various Customer personas. Which answer below BEST fits the meaning of this phrase?

Correct! Wrong!

If you want your Service Staff to go the extra mile correctly, you should:

Correct! Wrong!

Which of the following is the BEST definition of Ethnographic Research?

Correct! Wrong!

Which of the following statements is FALSE?

Correct! Wrong!

Select the answer where the design steps are in the correct order:

Correct! Wrong!

The risk in creating a prototype report or PowerPoint presentation is that:

Correct! Wrong!

The BEST example of a descriptive metric is:

Correct! Wrong!

The biggest challenge with most Voice of Customer (VOC) Programs is:

Correct! Wrong!

Complete this phrase, “Correlation does not equal _____________.”

Correct! Wrong!

General Customer Experience Quiz 1

 

We all have to start somewhere right? Don't worry, the questions were based on the CCXP (Certified Customer Experience Professional) exam and as you've discovered, they can be a bit tricky when you haven't been exposed to the learnings.

Customer Experience is a very broad topic and to gain the CCXP accreditation you need to have competency in six core modules: Customer Experience Strategy, Customer-Centric Culture, Voice of the Customer, Organisational Adoption, Experience Design and Metrics and Measurements.

Keep learning by reading Customer Experience (CX) articles and listening to podcasts on our website and don't forget to keep an eye out of upcoming training courses, webinars and conferences.

 

 

Review your answers below:

 

Not a bad score on our trivia quiz

Well done, you got some answers right and with a bit more learning you'll be smashing out those right answers in no time!

All the questions were based on the CCXP (Certified Customer Experience Professional) exam and when you haven't been exposed to the learnings, some of the questions can be a little challenging to answer.

As you've probably realised, Customer Experience is a very broad topic and to gain the CCXP accreditation you need to have competency in six core modules: Customer Experience Strategy, Customer-Centric Culture, Voice of the Customer, Organisational Adoption, Experience Design and Metrics and Measurements.

Keep learning by reading Customer Experience (CX) articles and listening to podcasts on our website and don't forget to keep an eye out of upcoming training courses, webinars and conferences.

 

 

Review your answers below:

 

Good score on our trivia quiz

Now that's a score worth celebrating!

To gain the CCXP accreditation (Certified Customer Experience Professional) you need to have competency in six core modules: Customer Experience Strategy, Customer-Centric Culture, Voice of the Customer, Organisational Adoption, Experience Design and Metrics and Measurements.

Keep learning by reading Customer Experience (CX) articles and listening to podcasts on our website and don't forget to keep an eye out of upcoming training courses, webinars and conferences.

 

 

Review your answers below:

 

Perfect Score result in our Trivia Quiz

You're a CX Superstar and got every answer correct - well done!!!

With a perfect result, why not apply for the CCXP (Certified Customer Experience Professional) accreditation? 

You need to demonstrate competency in six core modules: Customer Experience Strategy, Customer-Centric Culture, Voice of the Customer, Organisational Adoption, Experience Design and Metrics and Measurements and based on your quiz results, you're off to a great start! 

Keep learning by reading Customer Experience (CX) articles and listening to podcasts on our website and don't forget to keep an eye out of upcoming CX specific training courses, webinars and conferences.

 

Review your answers below:

 

Share your Results:

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Justin Tippett
About Justin Tippett 73 Articles

I'm the founder of CX Group Australia and one of the leading authorities on Contact Centres and Customer Experience in Australia. I help businesses to deliver and optimise their customer experience to deliver measurable business outcomes and was named as one of the Top 25 CX Influencers for 2019.


I'm also the person responsible for the memes on the Call Centre Legends page😮


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