Voice of the Customer Quiz 1

Voice of the Customer Quiz
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Most organizations do not know their customers as well as they should because of all the following except:

Correct! Wrong!

Which of the following is the best definition of a Transactional Survey?

Correct! Wrong!

Which of the following is the best definition of Ethnographic Research?

Correct! Wrong!

If you only have a very short time to gather qualitative research, it might be best to:

Correct! Wrong!

Which of the following is the best example of a Persona?

Correct! Wrong!

Which of the following statements is not true?

Correct! Wrong!

All the following are examples of mining unsolicited feedback except:

Correct! Wrong!

Personas and Customer Journey Maps are best described as:

Correct! Wrong!

Watching a Customer order a product online is an example of:

Correct! Wrong!

Turning your customer data into a compelling picture or story helps with:

Correct! Wrong!

Voice of the Customer Quiz 1

 

We all have to start somewhere right? Don't worry, the questions were based on the CCXP (Certified Customer Experience Professional) exam and as you've discovered, they can be a bit tricky when you haven't been exposed to the learnings.

Customer Experience is a very broad topic and to gain the CCXP accreditation you need to have competency in six core modules: Customer Experience Strategy, Customer-Centric Culture, Voice of the Customer, Organisational Adoption, Experience Design and Metrics and Measurements.

Keep learning by reading Customer Experience (CX) articles and listening to podcasts on our website and don't forget to keep an eye out of upcoming training courses, webinars and conferences.

 

 

Review your answers below:

 

Not a bad score on our trivia quiz

Well done, you got some answers right and with a bit more learning you'll be smashing out those right answers in no time!

All the questions were based on the CCXP (Certified Customer Experience Professional) exam and when you haven't been exposed to the learnings, some of the questions can be a little challenging to answer.

As you've probably realised, Customer Experience is a very broad topic and to gain the CCXP accreditation you need to have competency in six core modules: Customer Experience Strategy, Customer-Centric Culture, Voice of the Customer, Organisational Adoption, Experience Design and Metrics and Measurements.

Keep learning by reading Customer Experience (CX) articles and listening to podcasts on our website and don't forget to keep an eye out of upcoming training courses, webinars and conferences.

 

 

Review your answers below:

 

Good score on our trivia quiz

Now that's a score worth celebrating!

To gain the CCXP accreditation (Certified Customer Experience Professional) you need to have competency in six core modules: Customer Experience Strategy, Customer-Centric Culture, Voice of the Customer, Organisational Adoption, Experience Design and Metrics and Measurements.

Keep learning by reading Customer Experience (CX) articles and listening to podcasts on our website and don't forget to keep an eye out of upcoming training courses, webinars and conferences.

 

 

Review your answers below:

 

Perfect Score result in our Trivia Quiz

You're a CX Superstar and got every answer correct - well done!!!

With a perfect result, why not apply for the CCXP (Certified Customer Experience Professional) accreditation? 

You need to demonstrate competency in six core modules: Customer Experience Strategy, Customer-Centric Culture, Voice of the Customer, Organisational Adoption, Experience Design and Metrics and Measurements and based on your quiz results, you're off to a great start! 

Keep learning by reading Customer Experience (CX) articles and listening to podcasts on our website and don't forget to keep an eye out of upcoming CX specific training courses, webinars and conferences.

 

Review your answers below:

 

Share your Results:

About Justin Tippett 74 Articles

Justin is the founder of CX Central and one of the leading authorities on Contact Centres and Customer Experience in Australia.


As well as CX Central, Justin manages CX Skills, the leading source of specialist customer experience and contact centre courses in Asia Pacific. He was named as one of the Top 25 Global CX Influencers in 2019.


Justin also provides consulting services for call centres and CX through his CX Consult business including call centre health checks/audits.


He is also responsible for the memes on the Call Centre Legends page followed by over 30k people ?


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