Setting KPIs for Call Centre Team Leaders
It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.
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Uniphore’s Ravi Saraogi reveals what trends to expect for CX in 2022 including AI, low-code and promise management. -
7 Contact Centre Reward and Recognition principles that have stood the test of time in boosting employee engagement! -
Businesses need to empower, develop and protect contact centre agents. With hybrid workplaces here to stay, onboarding must include tech training! -
Give your business the critical edge with these 8 ways to Provide Exceptional Customer Service through the contact centre.
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Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
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CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution. -
Nando’s 200-strong chain of casual dining restaurants across Australia and New Zealand has adopted a new IT support service.
