They say a poor workman blames his tools and when it comes to providing a great customer experience, are we making things difficult for our agents to succeed?
Gaps in Ergonomics training are costing Australian businesses billions of dollars with 11% of call centre agents experiencing chronic pain every day according to new research.
September 12, 2017Last Updated: January 19, 2019 0
If you’re struggling to get your work done in the office then we’ve got 5 ways to stop getting interrupted at work that you can put into action immediately.
If your call centre is still doing things manually we’ve got 3 tips on using call centre technology to improve productivity. Whether its to more efficiently handle inbound calls or increase your capacity with outbound calls these three tips are sure to help.
