July 24, 2019

Our Latest Articles

Adoreboard announced as a Gartner Cool Vendor
News & Press Releases

Adoreboard announced as Gartner Cool Vendor

Adoreboard has been announced as a 2019 Gartner ‘Cool Vendor’ for their Artificial Intelligence solutions for Customer Analytics used by customers like Telstra.

Find suppliers of call centre products and services in our Business Directory

How to Improve call centre performance

How to increase live chat productivity in your contact centre 2019

How to increase Live Chat Productivity

If you are already running live chat in your contact centre we’ve got 8 tips on how to increase Live Chat productivity and enhance the customer experience.

How to manage poor performers in your call centre 2019

How to manage poor performers in your call centre

Having to manage poor performers in the workplace can be challenging but these 7 tips will help make it a little easier to firstly minimise the possibility and secondly, help you when the situation does arise.

Upcoming Industry Events

Wed 24

G-Summit New Zealand

July 24 @ 8:00 am - July 25 @ 5:00 pm
Wed 24

Managing Difficult Conversations (WA)

July 24 @ 9:30 am - 2:30 pm
Thu 25

Livepro CX Knowledge Management Forum (Sydney)

July 25 @ 8:30 am - 5:00 pm
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