Calming Customer Anger in the Age of Rage – How managing angry customers has a dramatic impact on repeat business, loyalty and reputation.
As customer service and workplace processes change, so must staff engagement and reward tactics – Here are 3 new ideas to reward your call centre team.
If you find yourself on the receiving end of customer abuse in the call centre these three tips will help you manage the situation.
by Justin Tippett in Call Centre KPIs & Metrics
If you manage a call centre or have responsibility for one, these are the top 10 Call Centre Metrics and KPIs you should you be using.
A 6 Step guide to handling customer complaints will have your customer service team turn dissatisfied customers into advocates for your business.
Using new Business Intelligence tools enables you to improve call centre agent productivity and the efficiency of your centre. Learn more.