CX Central | Australian Call Centre, BPO & CX Industry

October 26, 2020

4 Simple Steps for Building and Sustaining Team Momentum

October 21, 2020 0

4 Simple tips on how amazing Team Leaders build and sustain momentum with their team to regularly reach, or exceed its monthly goals, even when working remotely!
5 Ways to Inspire and Motivate Remote Call Centre Agents

October 20, 2020 0

COVID has forced contact centres to adapt quickly so we share 5 tips on how you can help inspire and motivate remote call centre agents.
How to improve giving feedback to employees

October 15, 2020 0

Gain a better understanding of the importance of giving feedback to employees and what types of feedback are most effective.
2020/21 Australian Contact Centre Industry Best Practice Report

October 2, 2020 Last Updated: October 14, 2020
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Benchmark your contact centre against others with the 2020/21 Australian Contact Centre Industry Best Practice Report including salaries, KPIs and lots more!

Australian BPO market shake up

July 27, 2020 0

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.
Acquire BPO announces new onshore acquisition

July 3, 2020 Last Updated: July 12, 2020
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Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

Resources & Advocacy for the Australian Call Centre, BPO & CX Industry