They say a poor workman blames his tools and when it comes to providing a great customer experience, are we making things difficult for our agents to succeed?
Gaps in Ergonomics training are costing Australian businesses billions of dollars with 11% of call centre agents experiencing chronic pain every day according to new research.
We’ve got 3 more call centre games to boost performance and improve staff engagement in your contact centre and the best news, they don’t cost much to implement!
Spending time coaching call centre agents is one of the most important functions of a Team Leader. Follow these 5 steps to ensure the coaching is effective.
