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  • Sydney call centre outsourcer Peakbound closesSydney call centre outsourcer closes
    Sad news with Sydney based call centre outsourcer Peakbound closing its doors suffering collateral damage as part of the Royal Commission into the Financial Services industry.
  • Auscontact 2018 Western Australia award winners2018 Auscontact award winners in Western Australia
    The winners of the 2018 Auscontact award winners in Western Australia have been announced by the Auscontact Association - congrats to all winners!
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Popular CX Articles

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    When you work in a call centre or customer service the chances are you will have to manage angry customers on occasions. Thankfully we've got some proven methods that work over the phone or in person that you can follow along with some expert tips that will put you back in control and improve customer satisfaction.
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