CX Central | Australian Call Centre, BPO & CX Industry

March 3, 2021

Using Emotion and Logic in Sales

March 3, 2021

A great tip on how to coach call centre agents on the power of using emotion and logic to increase sales performance and results.
How To Make Customer Service More Digital

February 24, 2021

6 Tips on How To Make Customer Service More Digital that will improve the customer experience and reduce costs.
Call Centre Reward and Recognition Program

February 21, 2021

Discover how to create the best motivational Call Centre Reward and Recognition Program team members love, without breaking your budget!
How to Write Effective Call Centre Scripts

February 19, 2021

Learn how to write effective call centre scripts with these 6 hot tips that will assist with both inbound and outbound calls.

Delacon adds three clients as pandemic calls surge

February 24, 2021

Marketing specialist Delacon has added Bridgestone Australia, Simply Energy and Smart Pay as the pandemic drives record numbers of calls.
MaxContact Completes Outbound Call Centre Software

February 22, 2021

Surge Direct deploys MaxContact Call Centre Software Brisbane, 22 February 2021 – Surge Direct, one of Australia’s fastest-growing sales and marketing companies, has announced the deployment of the MaxContact cloud contact centre outbound dialler solution

Resources & Advocacy for the Australian Call Centre, BPO & CX Industry