Resources for the Customer Experience & Contact Centre Industry in Australia
The pressures on contact centres has never been greater so I’ve pulled together some key tips on how to manage COVID19 in the contact centre.
Benchmark your contact centre against others with the 2019 Australian Contact Centre Industry Best Practice Report with tons of KPIs and metrics.
There is increasing evidence of how a great customer experience comes from Live Chat Support so is it something your business should be offering?
livepro are offering free access to all clients for non-customer service teams to ease the burden placed on the contact centre during COVID-19 pandemic.
Wyndham Destinations has been forced to pay $159k fine after an ACMA investigation found they had breached telemarketing rules in Australia.
