While the shift to call centre work from home has been rapid, thoughts are now turning to the challenges in managing quality for remote contact centre workers. Thankfully we’ve got a few tips that can
Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.
Benchmark your contact centre against others with the 2020/21 Australian Contact Centre Industry Best Practice Report including salaries, KPIs and lots more!