CX Central | Australian Call Centre, BPO & CX Industry

November 25, 2020

How to create a fun call centre

November 10, 2020

8 expert tips and ideas to create a fun call centre that will boost employee engagement either working remotely or in the contact centre.
Why Is Sentiment Analysis Important In Ecommerce?

November 5, 2020

Learn how sentiment analysis helps brands understand more about their customers and how they use this data to gain more customers.
Australian contact centre salaries

November 5, 2020

A list of the Australian Contact Centre Salaries as set out by the Government as well as local benchmarking data, definitions and more.
4 Simple Steps for Building and Sustaining Team Momentum

October 21, 2020

4 Simple tips on how amazing Team Leaders build and sustain momentum with their team to regularly reach, or exceed its monthly goals, even when working remotely!

Australian BPO market shake up

July 27, 2020

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.
Acquire BPO announces new onshore acquisition

July 3, 2020 Last Updated: July 12, 2020

Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

Resources & Advocacy for the Australian Call Centre, BPO & CX Industry