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July 17, 2019

Our Latest Articles

Melbourne call centre outsourcer Teleperformance to close
Call centre outsourcing articles

Melbourne Teleperformance to close

155 Jobs are set to go with Melbourne-based Teleperformance announcing the closure of their Burwood call centre and an exit from Australia.

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How to Improve call centre performance

5 Ways to reduce office interruptions 2019

5 Tactics to stop being interrupted at work

If you’re struggling to get your work done in the office then we’ve got 5 ways to stop getting interrupted at work that you can put into action immediately.

Call centre technology to improve productivity

Using call centre technology to improve productivity

If your call centre is still doing things manually we’ve got 3 tips on using call centre technology to improve productivity. Whether its to more efficiently handle inbound calls or increase your capacity with outbound calls these three tips are sure to help.

Upcoming Industry Events

Wed 17

Government Contact Centre Week 2019

July 15 @ 8:00 am - July 17 @ 5:00 pm
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$3300
Mon 22

Dynamic Leadership

July 22 @ 8:30 am - 4:30 pm
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Wed 24

G-Summit New Zealand

July 24 @ 8:00 am - July 25 @ 5:00 pm
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$399
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Call centres in the community