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December 30, 2020
CX Central australian contact centre industry 2020

Resources & Advocacy for the Australian Call Centre, BPO & CX Industry

Latest Articles

LATEST INDUSTRY PRESS RELEASES

  • Huge change to Australian BPO industry with Probe and Stellar businesses to merge
    It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.
  • Acquire BPO acquires Melbourne based SMART Group

    Acquire BPO announces new onshore acquisition

    Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

Upcoming CX INDUSTRY Events

Jan 14

Managing Difficult Customers (Jan 2021)

January 14, 2021 @ 1:00 pm - January 15, 2021 @ 5:00 pm
Jan 18

COPC® Data Analysis for Contact Centres (Jan 2021)

January 18, 2021 @ 12:30 pm - January 19, 2021 @ 5:30 pm
Jan 19

Contact Centre Management Fundamentals (Jan 2021)

January 19, 2021 @ 1:00 pm - January 22, 2021 @ 5:00 pm
Feb 02

Customer Experience Management Fundamentals (Feb 2021)

February 2, 2021 @ 1:00 pm - 5:00 pm

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