They say a poor workman blames his tools and when it comes to providing a great customer experience, are we making things difficult for our agents to succeed?
Gaps in Ergonomics training are costing Australian businesses billions of dollars with 11% of call centre agents experiencing chronic pain every day according to new research.
If you are already running live chat in your contact centre we’ve got 8 tips on how to increase Live Chat productivity and enhance the customer experience.
