Latest Articles

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  CX and Call centre awards

  2019 Auscontact Association Award Winners

  August 18, 2019 0

  We reveal the 2019 Auscontact Association Award Winners for the best call centre individuals and organisations in Australia.

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  Skills & Training

  Active listening skills for call centres

  August 1, 2019 Last Updated: August 19, 2019
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  Active listening skills for call centres is one of the most important skills a call centre agent can have and we’ve got 5 tips to help them get it right.

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  Quiz

  General Customer Experience Quiz 1

  July 25, 2019 Last Updated: July 29, 2019
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  Test your knowledge on Customer Experience with these 10 sample questions based on the CCXP competencies.

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  Quiz

  Voice of the Customer Quiz

  July 25, 2019 Last Updated: July 29, 2019
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  Test your CX knowledge on our Voice of the Customer quiz and discover how much you know about the VOC, Customer Insight and understanding.