CX Central | Australian Call Centre, BPO & CX Industry

December 30, 2020

Organisational Knowledge Management

December 15, 2020

Organisational Knowledge Management is becoming a critical requirement to servicing customers from any channel or business touchpoint.
Can You Extract Consumer Insights With User-Generated Content?

December 15, 2020

How businesses are using User-Generated Content (UGC) to extract powerful consumer insights that can improve customer service, sales and more.
Customer Experience Measurement Framework

December 14, 2020

Learn more about the Customer Experience Measurement Framework (CXM) used to measure customer feedback in businesses.
Managing quality for remote contact centre workers

December 8, 2020

While the shift to call centre work from home has been rapid, thoughts are now turning to the challenges in managing quality for remote contact centre workers. Thankfully we’ve got a few tips that can

Australian BPO market shake up

July 27, 2020

It one of the biggest shake ups in the Australian contact centre industry two BPO heavyweights have announced their intent to merge.
Acquire BPO announces new onshore acquisition

July 3, 2020 Last Updated: July 12, 2020

Acquire BPO has announced a new acquisition in Melbourne to enable onshore call centre capability in addition to their centres in the Philippines, USA and the Dominican Republic.

Resources & Advocacy for the Australian Call Centre, BPO & CX Industry