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August 20, 2019

Latest Articles

  • 2019 Auscontact Association Award Winners for call centre excellence in Australia
    CX and Call centre awards

    We reveal the 2019 Auscontact Association Award Winners for the best call centre individuals and organisations in Australia.

  • Active listening skills for call centres
    Skills & Training

    Active listening skills for call centres

    Active listening skills for call centres is one of the most important skills a call centre agent can have and we’ve got 5 tips to help them get it right.

  • General Customer Experience Quiz 1 based on the CCXP competencies
    Quiz

    General Customer Experience Quiz 1

    Test your knowledge on Customer Experience with these 10 sample questions based on the CCXP competencies.

  • Voice of the Customer Quiz
    Quiz

    Voice of the Customer Quiz

    Test your CX knowledge on our Voice of the Customer quiz and discover how much you know about the VOC, Customer Insight and understanding.

Upcoming Industry Events

Wed 21

Workforce Management Essentials (QLD)

August 21 @ 9:00 am - August 23 @ 5:00 pm
|
$3800
Fri 23

Auscontact State Awards 2019 (NSW)

August 23 @ 7:00 pm - 11:30 pm
|
$250
Tue 27

Where to Start with Digital Transformation

August 27 @ 8:30 am - 10:30 am
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