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Editors Pick

  • The 15 best things about working in a call centreThe 15 best things about working in a call centre
    Sure its not for everyone but we think working in a call centre gets a bad wrap so we reveal the 15 best things about working in a call centre!
  • The false economy of CUSTOMER RETENTIONThe false economy of Customer Retention
    Customer Retention is a tactic widely used by companies across the global but is it just a false economy that creates disloyalty with customers? We explore one example and leave you with some suggestions on how customer retention should be managed.
  • How to manage angry customersHow to manage angry customers
    When you work in a call centre or customer service the chances are you will have to manage angry customers on occasions. Thankfully we've got some proven methods that work over the phone or in person that you can follow along with some expert tips that will put you back in control and improve customer satisfaction.