July 19, 2019

Our Latest Articles

Melbourne call centre outsourcer Teleperformance to close
Call centre outsourcing articles

Melbourne Teleperformance to close

155 Jobs are set to go with Melbourne-based Teleperformance announcing the closure of their Burwood call centre and an exit from Australia.

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How to Improve call centre performance

3 Games to boost call centre performance 2019

3 Call centre games to boost performance

We’ve got 3 more call centre games to boost performance and improve staff engagement in your contact centre and the best news, they don’t cost much to implement!

5 Tips for coaching call centre agents to improve performance

Tips for coaching call centre agents

Spending time coaching call centre agents is one of the most important functions of a Team Leader. Follow these 5 steps to ensure the coaching is effective.

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