Latest CX Articles

Contact Centre Industry News

  • Sydney call centre outsourcer Peakbound closesSydney call centre outsourcer closes
    Sad news with Sydney based call centre outsourcer Peakbound closing its doors suffering collateral damage as part of the Royal Commission into the Financial Services industry.
  • Auscontact 2018 Western Australia award winners2018 Auscontact award winners in Western Australia
    The winners of the 2018 Auscontact award winners in Western Australia have been announced by the Auscontact Association - congrats to all winners!
CX Skills Green Banner 728×90
Events Calendar 728 x 90

Subscribe now to get instant access to all our exclusive content, discounts and more.

CX Events & Conferences

CX Skills Green Banner 728×90

Popular CX Articles

  • The future of CALL CENTRE OUTSOURCING IN AUSTRALIAThe future of call centre outsourcing in Australia
    With another closure of an Australian BPO recently we asked senior call centre BPO industry leaders what is the future of call centre outsourcing in Australia? The honest and frank assessment provides some good insight into how the BPO industry is evolving to remain relevant and competitive.
  • The false economy of CUSTOMER RETENTIONThe false economy of Customer Retention
    Customer Retention is a tactic widely used by companies across the global but is it just a false economy that creates disloyalty with customers? We explore one example and leave you with some suggestions on how customer retention should be managed.
  • 11 Simple things the BEST CALL CENTRES DO11 Simple things the best call centres do to engage their staff
    With call centre staff retention always a big issue, we share 11 things the best call centres do that will help keep your staff engaged and result in higher retention, less turnover and less sick leave.

"CX Central's primary mission is to help support people working in the CX and contact centre industry, and those in the broader business community, to transform the customer and employee experience through shared learnings and resources" - Justin Tippett, Founder CX Central

Read the latest call centre articles
Search our call centre Business Directory
Find an upcoming event
Listen to the CX Judge Podcast featuring Justin Tippett