Customer services teams are the front line of your business and need to be armed with the tools they need to represent your brand in the best possible way.
We’ve got 3 more call centre games to boost performance and improve staff engagement in your contact centre and the best news, they don’t cost much to implement!
If your volume of inbound contacts are increasing and your budgets are shrinking its inevitable you will end up with long wait times and frustrated customers. Find out why managing Failure Demand is one of the greatest levers for improving performance for your call centre.
Upcoming Industry Events
May 01
Creating High-Impact CX Programs
May 1 @ 8:00 am - 4:30 pm
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$349
May 13
COPC® Best Practices for Customer Experience (CX) Operations
