Australia's #1 Resource for Contact Centre, BPO & CX Professionals
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Uniphore’s Ravi Saraogi reveals what trends to expect for CX in 2022 including AI, low-code and promise management.
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7 Contact Centre Reward and Recognition principles that have stood the test of time in boosting employee engagement!
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Businesses need to empower, develop and protect contact centre agents. With hybrid workplaces here to stay, onboarding must include tech training!
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Give your business the critical edge with these 8 ways to Provide Exceptional Customer Service through the contact centre.
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Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
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Knosys secures Government Tender to supply Knowledge Management Solutions for Service SA and Service Tas.
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CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution.