Adoreboard has been announced as a 2019 Gartner ‘Cool Vendor’ for their Artificial Intelligence solutions for Customer Analytics used by customers like Telstra.
They say a poor workman blames his tools and when it comes to providing a great customer experience, are we making things difficult for our agents to succeed?
Gaps in Ergonomics training are costing Australian businesses billions of dollars with 11% of call centre agents experiencing chronic pain every day according to new research.
If you are already running live chat in your contact centre we’ve got 8 tips on how to increase Live Chat productivity and enhance the customer experience.
Having to manage poor performers in the workplace can be challenging but these 7 tips will help make it a little easier to firstly minimise the possibility and secondly, help you when the situation does arise.
