Host Justin Tippett talks with Daniel Ord to share great insights into Customer Experience (CX) and just how complex it can be along with some tips on how to get traction within your organisation.
Benchmark your contact centre against others with the 2020/21 Australian Contact Centre Industry Best Practice Report including salaries, KPIs and lots more!
Like many, the contact centre industry has been heavily impacted by COVID so is it too early to ask if contact centres have survived COVID?
Learn how to respond to negative customer feedback with these three tips used to improve customer retention when things go wrong.
Customer service professionals need to be aware of how they handle every client – Here are the top 10 customer service mistakes to avoid.
A great tip on how to coach call centre agents on the power of using emotion and logic to increase sales performance and results.
Host Justin Tippett talks with Daniel Ord to share great insights into Customer Experience (CX) and just how complex it can be along with some tips on how to get traction within your organisation.
MaxContact Helps Contact Centre Agents Communicate and Collaborate More Effectively With Microsoft Teams Integration now available.
Marketing specialist Delacon has added Bridgestone Australia, Simply Energy and Smart Pay as the pandemic drives record numbers of calls.
