Latest CX Articles

Contact Centre Industry News

  • Sydney call centre outsourcer Peakbound closesSydney call centre outsourcer closes
    Sad news with Sydney based call centre outsourcer Peakbound closing its doors suffering collateral damage as part of the Royal Commission into the Financial Services industry.
  • Auscontact 2018 Western Australia award winners2018 Auscontact award winners in Western Australia
    The winners of the 2018 Auscontact award winners in Western Australia have been announced by the Auscontact Association - congrats to all winners!
Events Calendar 728 x 90
CX Skills Green Banner 728×90

Subscribe now to get instant access to all our exclusive content, discounts and more.

CX Events & Conferences

CX Skills Green Banner 728×90

Popular CX Articles

  • Erlang C calculator for call centresUnderstanding Erlang C for call centres
    A great podcast to fast-track your learning of the Erlang C formula that is used to calculate workload and service levels in a call centre. Fundamental to all call centres!
  • Why the AHT Metric should BE EXTINCT 2018Why the AHT metric should be extinct
    With changes to the way contact centres operate and a higher focus on quality, its about time the AHT metric should be extinct. We mount the case why Average Handling Time should be removed as a way of measuring a call centre agents performance.
  • call centre metrics and kpisWhat Call Centre Metrics and KPIs should you use?
    If you manage or have responsibility for a call centre, what Call Centre Metrics and KPIs should be using? This guide provides a call centre managers insight into the 10 most popular metrics you should be using.

"CX Central's primary mission is to help support people working in the CX and contact centre industry, and those in the broader business community, to transform the customer and employee experience through shared learnings and resources" - Justin Tippett, Founder CX Central

Read the latest call centre articles
Search our call centre Business Directory
Find an upcoming event
Listen to the CX Judge Podcast featuring Justin Tippett