Setting KPIs for Call Centre Team Leaders
It’s one of the toughest jobs in the call centre so learn more about how to set the right KPIs for Call Centre Team Leaders to drive success.
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Businesses need to empower, develop and protect contact centre agents. With hybrid workplaces here to stay, onboarding must include tech training! -
Give your business the critical edge with these 8 ways to Provide Exceptional Customer Service through the contact centre. -
Recruiting for soft skills in call centres is critical for success so we’ve got some tips and sample interview questions you can use. -
It can be tricky writing a contact centre Team Leader job description so we’ve done the hard work for you with this free template.
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Justin Tippett interviews Alan McGirvan to understand the ins and outs of Call Centre Hold Music and IVR Recordings, and Voice Translations.
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CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution. -
Nando’s 200-strong chain of casual dining restaurants across Australia and New Zealand has adopted a new IT support service.
