We reveal the 2019 Auscontact Association Award Winners for the best call centre individuals and organisations in Australia.
Active listening skills for call centres is one of the most important skills a call centre agent can have and we’ve got 5 tips to help them get it right.
Test your knowledge on Customer Experience with these 10 sample questions based on the CCXP competencies.
Test your CX knowledge on our Voice of the Customer quiz and discover how much you know about the VOC, Customer Insight and understanding.
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