If you are considering call centre outsourcing in Australia we’ll tell you everything you need to know without all the vendor’s sales pitches!
The Contact Centre Team Leader has arguably the most important job in a Contact Centre but they often have barriers stacked against them to achieve any real success.
These simple ergonomics training tips will help improve your employee’s wellbeing in the call centre or office and will reduce injuries and lost work time.
by Justin Tippett in Call Centre KPIs & Metrics
If you manage a call centre or have responsibility for one, these are the top 10 Call Centre Metrics and KPIs you should you be using.
Spending time coaching call centre agents is one of the most important functions of a Team Leader. Follow these 5 steps to ensure the coaching is effective.
19 expert tips on how to improve complaints handling in your contact centre/call centre to improve the CX, efficiency and boost employee engagement.