2020/21 Australian Contact Centre Industry Best Practice Report
Benchmark your contact centre against others with the 2020/21 Australian Contact Centre Industry Best Practice Report including salaries, KPIs and lots more!
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An easy-to-learn and coach Call Structure for call centre agents that works for sales or service without the use of a script! -
How to succeed at CX in the subscription economy using these three CX strategies companies to better calibrate the customer journey. -
Congratulations to the 2021 Auscontact Association State Award Winners for the best call centre individuals and organisations in Australia. -
Learn how to build a Customer Experience (CXM) Measurement Program in your business using these 7 key steps that can apply to any business.
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Global experts Justin Tippett and Daniel Ord join forces again to bust some contact centre management myths focussing on success metrics including AHT, Occupancy and more!
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CentrePal is the Australian innovation unleashing the power of Microsoft Teams with a native Contact Centre solution. -
Nando’s 200-strong chain of casual dining restaurants across Australia and New Zealand has adopted a new IT support service.
