After spending an evening with the world famous Don Peppers talking about the future of CX, here's 6 facts about the future of CX that you should know. Facts include the core components you need along with some great examples and references into how the customer expectations and CX delivery models are changing rapidly.
No matter what your background is or what your experience is in leadership, these 10 leadership tips are guaranteed to make you a better leader. With call centres in particular providing lots of career opportunities and people management a core requirement, nurturing great leaders is critical for long term success.
We've got 19 tips on how to improve complaints handling in your contact centre through the different lenses of Agents, Customers, Internal, Process and Targets providing you with the knowledge to transform your complaints handling processes.