Supporting the CX & Contact Centre Industry in Australia
Learn everything you need to know about call centre abandonment rate including why and when it should be used along with another (better) alternative.
It’s not easy acquiring new customers so we’ve got 5 Ways Customer Service Influences Profit including current stats on why customer service matters.
These 4 Customer Relationship Management Trends to Watch in 2020 will help increase profit and customer retention in your business.
