Latest Articles

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  Words and Phrases to avoid on a sales call

  August 28, 2019 Last Updated: September 3, 2019
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  We share 10 common words and phrases to avoid on a sales call that will help improve your conversions and deliver increased sales.

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  General Call Centre Management Quiz 1

  August 22, 2019 Last Updated: September 10, 2019
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  How well do you know call centres? Take our general call centre management quiz 1 to test your knowledge on call centre management practices.

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  Adobe integrates Delacon for call analytics

  August 22, 2019 0

  Call analytics company Delacon has become the only call tracking company in Australia to be fully integrated with Adobe Analytics and Adobe AdCloud.