3 Tips for setting goals to be successful

3 Tips for Successful Goal Setting

Follow these three steps to successful goal setting and don’t waste another year setting goals you will never achieve – make yours happen this year!

Using Failure Demand theory in your call centre

Failure Demand | The curse of the modern day contact centre?

If your volume of inbound contacts are increasing and your budgets are shrinking its inevitable you will end up with long wait times and frustrated customers. Find out why managing Failure Demand is one of the greatest levers for improving performance for your call centre.