Information about a Call Centre Career
Having a call centre career may not be something a lot of people consider however the call centre industry offers a lot of fantastic opportunities.
Of course, there are jobs that involve talking to customers on the phones, but there are also lots of jobs off the phones.
From Social Media and Live Chat through to a host of support roles including Team Leaders, Managers, Workforce Planners, Trainers, Reporting Analyst, Knowledge Management Specialists and more.
The articles below share information about having a contact centre career (contact centre is the modern name for a call centre).
Everything from tips on starting your career through, tours of other contact centres, mentoring tips and some hot tips on what to do when starting your new call centre career.
These quick links may also be useful to help your call centre career:
- Search our CX Glossary for acronyms, abbreviations and call centre industry jargon
- Find upcoming courses, conferences, networking events and more on our Events Calendar
Call Centre Career Articles
Browse through all our articles about call centre careers below: