Information about having a Contact Centre Career
Having a contact centre career (aka call centre career) may not be something a lot of people consider however working in the call centre industry offers lots of fantastic opportunities.
Naturally, there are jobs that involve talking to customers on the phones, but there are also lots of jobs off the phones.
From Social Media and Live Chat through to a host of support roles including Team Leaders, Managers, Workforce Planners, Trainers, Reporting Analysts, Knowledge Management Specialists and more.
There are now thousands of people who have made a very successful full-time career working in a contact centre while for others, working on the phones was a great entry point into an organisation where ultimately they have gone on to further develop their career.
In this category we’ve got everything from tips on starting your career, insights into how other contact centres operate, mentoring tips and some expert tips on what to do when starting your new call centre career.
So whether its something you see as a short term job or you’d like to set yourself up for something more long-term, these articles and quick links below will be useful:
- Expert tips and articles on customer service skills >
- Search our CX Glossary for acronyms, abbreviations and call centre industry jargon
- Find specialist recruitment agencies involved in call centre recruitment >
- Find upcoming courses, site tours, conferences, networking events and more on the Industry Events Calendar >
Articles about Contact Centre and Call Centre Careers: