how to drive cx values and culture in your business
CX Leadership Tips

How to drive CX Values & Culture

Learn how to drive CX Values and culture across your business as Daniel Ord shares the lessons he learnt from running over 60 workshops for one client.

The secret to quality leadership in call centres
CX Leadership Tips

The secret to quality leadership for your contact centre leaders

There is no doubt that quality leadership is the key to a successful call centre and the Team Leader role plays a critical role in delvering leadership to your frontline staff. Ensuring your frontline managers deliver quality leadership however sometimes requires some outside thinking.

How to succeed as a parent and a leader
CX Leadership Tips

Being a Parent and a Leader: Tips to succeed at both

Being a parent is undoubtedly the biggest privilege in life and it turns out there are a lot of similarities between being a parent and a leader and these four tips will provide good guidance for both.

The value of laughter in leadership
CX Leadership Tips

The value of laughter in leadership

Running a business is a huge responsibility but there is a reason why workplace success is dependent on the big boss having a laugh or two. This article reveals how using humour as part of your leadership tool kit is highly effective.

Business Mentoring Tips
Call Centre Career Tips

Business mentoring tips

There are a lot of benefits in being a business mentor, both for the mentor and mentee. We share some business mentoring tips to benefit both parties.