Sydney call centre outsourcer Peakbound closes
News & Press Releases

Sydney call centre outsourcer closes

Sydney based call centre outsourcer Peakbound closes its doors after suffering collateral damage as part of the Financial Services Royal Commission.

LifeFlight Foundation launches BPO business
News & Press Releases

New BPO promises to save money and lives

The LifeFlight Foundation has launched their own BPO business using a “profit for a purpose” model which allows businesses to utilise their fundraising skills and infrastructure with all profits made used to keep the iconic RACQ Lifeflight Rescue helicopters flying.

ASTIA BPO acquires more space for growth
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ASTIA BPO upgrades to new and improved office

Less than a year after the official launch, ASTIA BPO & Customer Engagement Centre in Sydney has acquired more space to accomodate growth.

Probe Group to acquire Salmat in new acquisition
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Probe Group to acquire Salmat Ltd’s contact business

Big news in the Australian BPO and call centre outsourcing industry with Probe Group to acquire Salmat Ltd’s contact business that will collectively manage over 3,500 across Australia, New Zealand and the Philippines.

Unity4 announce rebranding
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Unity4 rebrand for the next stage of growth

At home agents specialist call centre outsourcer Unity4 rebrand to launch into their next stage of growth with a new website and tagline ‘Good conversations’.

SMART Group start offering South Africa call centre solution
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SMART Group move call centre outsourcing to South Africa

Melbourne based call centre outsourcer SMART Group has announced plans to move call centre outsourcing to South Africa to provide Australian companies with a cost effective alternative to Philippines based call centre outsourcers.

SIQ announces opening of NZ contact centre
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SIQ Announces opening of NZ contact centre

SIQ, a Melbourne based call centre outsourcer has announced the opening of their new call centre in Auckland New Zealand providing options for small businesses looking for call centre outsourcing solutions.

FMG release 2017 B2B Sales Report
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2017 FMG B2B Sales Report

Forrest Marketing Group (FMG) have released their 2017 B2B Sales report which provides insight from over 200 sales leaders in Australia on the trends, challenges and opportunities in B2B sales.

Concentrix mid year review 2017
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Concentrix mid year review 2017

Concentrix’s Country General Manager (Australia & New Zealand) Peter Monk has released his mid-year review including Concentrix’s recent acquisition of Tigerspike.

CONCENTRIX ANZ RELEASE MARCH 2017 UPDATE
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Concentrix ANZ March 2017 Update

Peter Monk, CEO of Concentrix Australia and New Zealand has provided an update on their local progress with the Concentrix ANZ March 2017 Update

Australian BPO Contact Centres Australia in the spotlight
News & Press Releases

BPO Contact Centres Australia caught in crossfire

BPO Contact Centres Australia received 58c in every fundraiser dollar raised by NSW Rural Fire Service Fundraising efforts by the NSW Rural Fire Service Association, a registered charity set up to support volunteer Firey’s in the NSW Rural Fire Service,