About CX Central
CX Central’s primary role is to provide quality content to help individuals, and businesses, learn more about the Customer Experience and the role Contact Centres can play as part of the total Customer Journey.
For over 7 years we’ve been supporting the Australian community and we can now proudly boast the largest audience of CX professionals (over 30k) and the highest ranked website specifically for CX & Contact Centre professionals in Australia.
In 2019 we are focussed on taking things to another level with new updated websites and host of new services to ensure we continue to deliver high-quality content that provides solutions for our audience.
CX Central Objectives
- To provide information to practitioners of CX and Contact Centres that help educate, inspire and challenge excellence.
- To provide easy access to a range of products and services that make it easier for businesses to deliver CX excellence.
- To actively champion the CX and Contact Centre industry.
CX Group Australia websites
As well as CX Central, we have a range of other websites that each provide a niche service to support individuals and businesses on the CX journey. These include:
CX Skills that provides specialist training for CX and Contact Centres from frontline agents through to high-performance contact centre management.
CX Consult provides consulting services that specialise only in contact centres helping them with everything from health checks, performance optimisation, structure and design, technology optimisation and more.
We aren’t, and don’t aspire to be the call centre industry association in Australia and will leave that honour in Australia to the Auscontact Association.
CX Central History
Like many great ideas, CX Central started as a concept over a few drinks (OK a lot of drinks!) about how we could try and change the perception of call centre work which at the time, was certainly not seen even remotely as a viable career choice.
Starting with Ac3TV (Australian Contact Centre Community TV) our initial focus was on video content and then over time that morphed into articles and industry news on our Contact Centre Central website.
In 2018 our branding moved to CX Central as our focus shifted to more than just the contact centre.
Our new and improved CX Central website went live in January 2019 making it even easier (and quicker) for people to find the solutions they need.
LIKE TO KNOW MORE?
If you’d like to know anything else about CX Central please Contact Us.