Learn more about CX Central 

CX Central is an industry initiative that was started by Justin Tippett, a veteran of the Australian Contact Centre industry, who first launched the website back in 2011.

Justin’s goal was to provide useful resources for people looking to learn more about the contact centre industry, to get inspired and share learnings without all the marketing spin and vendor promoted content. The sad reality was and still is, that the majority of content produced is ultimately marketing material designed to promote a particular product or service or generate leads rather than genuinely share knowledge.

Unfortunately, there is no commercial value in spending hours writing industry glossaries, maintaining an industry events calendar to make it easy for people to find upcoming events (like conferences, training courses etc), sharing best practice ideas, expert tips, thought leadership articles etc. without trying to sell something.

Yet without great content, resources and tools to help educate and inspire people, how does our industry continue to grow and prosper?

Whilst that is typically where industry bodies or government would step in, it seems that whether it’s through a lack of resources or funding, strategic direction and so on as an industry, there has been little progress in the past 20 odd years and most now just seem to promote vendor content and awards programs rather than provide genuine industry resources.

There has also been a lack of advocacy around our industry highlighting the important role contact centres, BPOs and customer experience practitioners play to the broader business community – we should all be proud of what we do and how we can make a difference to businesses.

Sadly in the broader business community, the importance of CX still seems like an uphill battle despite the overwhelming evidence that when businesses invest in their customer experience, all key metrics improve.

So there is no point just promoting ourselves to those already working in the industry, we need to step outside of our own bubble and start to demonstrate the value we add.

So what is CX Central?

We’re like an industry body/association but without the overheads, committees and so on that chew up valuable resources and demand constant sponsor endorsements and promotional content.

CX Central is proudly independent and vendor-agnostic with all our content and resources purely focussed on helping the industry.

And whilst we continue to evolve, for over 10 years we’ve been continually producing and sharing great content by providing great resources like our expert articles, Glossary, Erlang C Calculators, and so on and we’re proud that over that time we’ve built the largest audience in Australia of CX, BPO and Contact Centre professionals who appreciate our content and know they won’t be spammed in the process!

As we don’t charge a membership fee and there is a huge amount of work in running and maintaining CX Central, we are forever thankful to our sponsors, advertisers and a network of contributors who are also aligned to our values in helping to continue to progress our industry. For the record, we also do not receive any government funding or support (although it would be highly welcomed!).

 

CX Central Objectives

  • To provide high-quality information to Customer Experience, BPO and Contact Centre professionals that help educate, inspire and challenge excellence.
  • To provide easy access to a range of information and tools that make it easier for businesses to deliver a great customer experience.
  • To actively champion the Customer Experience, BPO and Contact Centre Industry in Australia and abroad.

Advertising and Sponsorship opportunities

For over 10 years we’ve been supporting the Australian customer experience and contact centre community and we can now proudly boast the largest audience and most visited website in Australia for Customer Experience, BPO & Contact Centre professionals in Australia.

CX Central has over 10k unique users per month reading articles, downloading resources and so on which is more than all the other similar websites in Australia combined!

This makes us the ideal platform to help you increase the exposure of your business and we offer a range of competitive Advertising Options and  Event Promotions across the CX Central website as well as our new CX Directory that lists hundreds of businesses with prices starting from just $47 per year.

Our belief is that by providing quality content and respecting our audience by not constantly spamming them with vendor content we will continue to grow our audience so if you are a vendor that is looking to increase exposure and generate leads and are aligned to our values, we’d love to talk.

CX Group Australia websites

As well as CX Central, we have evolved to provide a range of other services to support individuals and businesses with contact centre and customer service related products and services. These include:

CX Industry Directory – Our new service that lists hundreds of industry suppliers of call centre and customer experience related products and services with easy to use search filters.

CX Skills provides specialist training workshops and courses for Customer Experience and Contact Centres from frontline agents through to executive courses.

CX Consult provides consulting services specifically for contact centres helping them with everything from strategy, health checks, performance optimisation, structure and design, technology optimisation and more.

CX Connect – A free B2B platform that helps businesses find suppliers for Customer Experience related services like call centre outsourcers & BPO’s, Technology Suppliers, Virtual Assistants, Consultants and more.

CX Central History

Like many great ideas, CX Central started as a concept over a few drinks (OK a lot of drinks!) about how we could try and change the perception of call centre work which at the time, was certainly not seen even remotely as a viable career choice.

Starting with Ac3TV (Australian Contact Centre Community TV) our initial focus was on video content and then over time that morphed into articles and industry news on our Contact Centre Central website.

In what was a side-hustle project in the beginning, in 2016 it became a full-time venture and in 2018, our branding moved to CX Central as our focus shifted to more than just the contact centre channel.

The current CX Central website went live in January 2019 and the new Business Directory launched in July 2019.

LIKE TO KNOW MORE?

If you’d like to know anything else about CX Central please Contact Us.