CX Central was built to provide a useful resource for people looking to learn more about the contact centre and customer experience industry in Australia.

A website where you can find independent, free content and resources that are not bound by the constraints of vendors or hidden behind paid membership walls.

We take great pride in being vendor agnostic and believe that by helping, and promoting our industry we will all benefit and prosper.

More broadly, CX Central is part of CX Group Australia – helping businesses and customer experience professionals to source, deliver and optimise customer experience solutions to drive business outcomes.

CX Central Objectives

  • To provide information to Customer Experience and Contact Centre professionals that help educate, inspire and challenge excellence.
  • To provide easy access to a range of products and services that make it easier for businesses to deliver CX excellence.
  • To actively champion the CX and Contact Centre industry.

Advertising and Sponsorship opportunities

For over 7 years we’ve been supporting the Australian customer experience and contact centre community and we can now proudly boast the largest audience of CX professionals (over 30k) and the highest ranked and most visited website specifically for CX & Contact Centre professionals in Australia.

This makes us the ideal partner to help you increase the exposure of your business and we offer a range of Advertising Options, Event Promotions and our new Business Directory making it easy for people to connect directly to vendors to help with specific (and searchable) solutions.

CX Group Australia websites

As well as CX Central, we have a range of other websites that each provide a niche service to support individuals and businesses on the CX journey. These include:

CX Skills that provides specialist training workshops and courses for CX and Contact Centres from frontline agents through to high-performance contact centre management.

CX Consult provides consulting services that specialise only in contact centres helping them with everything from health checks, performance optimisation, structure and design, technology optimisation and more.

CX Connect – A B2B platform that connects customers and suppliers for CX related services like call centre outsourcers, Technology Suppliers, Virtual Assistants, Consultants and more.

CX Central History

Like many great ideas, CX Central started as a concept over a few drinks (OK a lot of drinks!) about how we could try and change the perception of call centre work which at the time, was certainly not seen even remotely as a viable career choice.

Starting with Ac3TV (Australian Contact Centre Community TV) our initial focus was on video content and then over time that morphed into articles and industry news on our Contact Centre Central website.

In 2018 our branding moved to CX Central as our focus shifted to more than just the contact centre.

Our new and improved CX Central website went live in January 2019 and our new Business Directory launched in July 2019.

LIKE TO KNOW MORE?

If you’d like to know anything else about CX Central please Contact Us.