About CX Central

CX Central is part of CX Group Australia – helping businesses and customer experience professionals to source, deliver and optimise customer experience solutions to drive business outcomes.

The CX Central website’s primary role is to provide quality content to help individuals, and businesses, learn more about the Customer Experience and the role Contact Centres can play as part of the total Customer Journey.

For over 7 years we’ve been supporting the Australian community and we can now proudly boast the largest audience of CX professionals (over 30k) and the highest ranked website specifically for CX & Contact Centre professionals in Australia making us the ideal partner to help businesses looking to generate awareness and leads in the CX industry via our Advertising Options.

With our leading results on Google Search results for a range of customer experience and call centre terms, along with our increasing brand recognition through active partnerships with leading conference organisers, our website continues to grow each year in helping people find solutions to their CX issues.

CX Central Objectives

  • To provide information to practitioners of CX and Contact Centres that help educate, inspire and challenge excellence.
  • To provide easy access to a range of products and services that make it easier for businesses to deliver CX excellence.
  • To actively champion the CX and Contact Centre industry.

CX Group Australia websites

As well as CX Central, we have a range of other websites that each provide a niche service to support individuals and businesses on the CX journey. These include:

CX Skills that provides specialist training workshops and courses for CX and Contact Centres from frontline agents through to high-performance contact centre management.

CX Consult provides consulting services that specialise only in contact centres helping them with everything from health checks, performance optimisation, structure and design, technology optimisation and more.

CX Connect – A B2B platform that connects customers and suppliers for CX related services like call centre outsourcers, Technology Suppliers, Virtual Assistants, Consultants and more.

Business Directory – A stand-alone business directory containing all the suppliers of contact centre and customer experience related products and services.

CX Central History

Like many great ideas, CX Central started as a concept over a few drinks (OK a lot of drinks!) about how we could try and change the perception of call centre work which at the time, was certainly not seen even remotely as a viable career choice.

Starting with Ac3TV (Australian Contact Centre Community TV) our initial focus was on video content and then over time that morphed into articles and industry news on our Contact Centre Central website.

In 2018 our branding moved to CX Central as our focus shifted to more than just the contact centre.

Our new and improved CX Central website went live in January 2019 making it even easier (and quicker) for people to find the solutions they need.

LIKE TO KNOW MORE?

If you’d like to know anything else about CX Central please Contact Us.