The cost of chronic pain in call centres
Call Centre Health & Wellbeing

Chronic Pain in call centres

Research suggests 1 in 10 employees experience chronic pain in call centres however the good news is there are steps you can take to reduce it.

is swearing at work OK
Call Centre Health & Wellbeing

Is swearing at work OK?

If you already have a potty mouth and find yourself swearing at work you may be doing yourself a favour according to a new survey. Or you could be fired…

Are Tattoos at work ok
Call Centre Health & Wellbeing

Are Tattoos at work acceptable?

As human beings, we all have a story to tell. So what does having tattoos mean for someone looking for employment? In this raw and personal article we explore the impact of stereotyping that might just change your view.

5 Ways to reduce office interruptions 2019
Call Centre Health & Wellbeing

5 Tactics to stop being interrupted at work

If you’re struggling to get your work done in the office then we’ve got 5 ways to stop getting interrupted at work that you can put into action immediately.

Working too hard - is the price you pay really worth it?
Call Centre Health & Wellbeing

A dose of perspective about working too hard

This is a story I heard many years ago and it always stuck with me – I hope it provides you with a dose of perspective about working too hard and whether the price you pay is really worth it.

A guide to call centre work from home models
Call Centre Health & Wellbeing

Call Centre Work From Home Guide

Implementing a call centre work from home workforce can provide plenty of benefits but you need to consider these six things before you get started.

New campaign launched in NSW to stop Triple Zero call taker abuse
Call Centre Health & Wellbeing

Triple Zero call taker abuse

Pretty sad when the NSW Ambulance Service has to commence a campaign to stop the Triple Zero (000) call takers from being abused.

Bullying culture in the call centre
Call Centre Health & Wellbeing

Bullying culture in the call centre

A union has claimed there is a bullying culture in the call centre for one Australian outsourcer that provides telemarketing services for charities.