Tips for working from home post COVID in a call centre
Call Centre Management Tips

Working from Home Post COVID

Working from Home Post COVID is going to present a range of new challenges, especially for those working in contact centres as we reveal in this article.

How COVID-19 has impacted the Australian contact centre industry
Call Centre Management Tips

The impact of COVID19 on contact centres

The impact of COIVD-19 on Contact Centres in Australia has been quite dramatic to say the least – we take a look at what the new normal is and how to plan for it.

How to write a call centre script that gets results
Call Centre Management Tips

How to write a killer call centre script

We share some tips on how to write an effective call centre script to improve your sales or service results for inbound or outbound contact centres.

A guide to call centre work from home models
Call Centre Health & Wellbeing

Call Centre Work From Home Guide

Implementing a call centre work from home workforce can provide plenty of benefits but you need to consider these six things before you get started.